Please allow for a tolerance of +/-2cm

Every effort was taken whilst building your new mattress to ensure that it will provide you with excellent comfort and support for years to come. However, there are a number of steps you can take, during use, to make certain you get the most from your new purchase

• Do not worry if hollows appear in sleeping areas of your mattress, this is quite normal; it is not ‘sagging’ springs. Gradually, all the fillings will compress to a near even level over the entire surface. Following the turning and/or spinning instructions below, will aid this process.
• At first your mattress should be turned as frequently as possible, preferably once a week for the first 12 weeks:

1. Start with the label at the foot end of the bed. After one week spin it through 180 degrees so that the label is now under your pillow.
2. After a further week, turn the mattress over completely, the label now being on the underside.
3. At the end of this, the third week, spin through 180 degrees again, the label now being at the underside foot end.
4. After a further week, turn the mattress over completely to the start position. Continue this cycle for 12 weeks. Thereafter, continue to turn and rotate with the seasons; repeating each stage of the initial 12 weeks cycle, every three months.

• Never roll or bend your mattress.
• We recommend the use of a mattress protector and our 100 night mattress trial is only valid with one and only in-store.
• Cleaning your mattress every few months with a soft brush to remove dust is beneficial - never use a vacuum cleaner and absorb stains and spillages with a dry cloth or paper towel.
• Our mattresses are deliberately made shorter than the base to allow for the thickness of a headboard and bedding. After a short while in use, the mattress will relax to the normal length.

Free delivery on all orders. For our full delivery terms and conditions, please click here.

Our delivery service includes a two man delivery to the room of your choice. This item comes with a full set of simple instructions for assembly. 

We anticipate your delivery to be with you no more than 14 days after the product is delivered into the delivery depot.

For important information regarding returns, please click here

It is important that you check whether the goods will fit into your property before ordering - please use our handy measuring guide or contact us for more information. 

Please make us aware of any of the following at the point of ordering:

• Access issues to your property; including road width, driveways, parking restrictions or security gates
• Restrictions once inside your property; including ceiling height, tight staircases or other furniture in the way - remember to have the room cleared ready for your delivery
• Supervision of your delivery; please ensure that there is someone to supervise your delivery to ensure furniture is delivered exactly as you requested

For important information regarding returns, please click here.