Terms & Conditions

Effective from 19th December 2017.

Feather & Black is the trading name of Hilding Anders Holdings Limited. The registered office of Feather & Black is Oak House, Tanshire Park, Shackleford Road, Elstead, Surrey, GU8 6LB. Registered in England.

Company Registration No. 02673742. VAT Registration No. 283661579.

Our store staff have no authority to vary these terms and conditions of sale. These Terms & Conditions are in addition to, and do not affect, your statutory rights

  1. Product
    1. All descriptions of products are correct at the time of publication. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
    2. Beds and Mattresses are sold separately. All bed prices shown do not include a mattress.
    3. Wood reacts to sunlight and changes in temperature and humidity which can also cause solid wood to warp or split. Leather may not be uniform in colour or texture and may show natural marks and scars on the hides. Leathers and fabrics may fade with exposure to direct sunlight.
  2. Measurements
    1. All measurements are rounded up to the nearest whole centimetre. Every care is taken to ensure all measurements are correct at the time of publication. Mattress sizes can vary slightly from dimensions given when new but will spread to full size with use. Our mattresses are made to order and are handmade so there is a 2cm tolerance on all dimensions.
  3. Pricing
    1. Our pricing includes VAT and we reserve the right to adjust VAT if it changes. Prices are correct at the time of publication. In the unlikely event that the price of an item has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order.

  4. Guarantees

    1. If you find the same bed or furniture selling for less in another high street shop in the UK we will match the price. We don’t price match against online only companies.

    2. All of our furniture comes with a 2 year construction guarantee.  The guarantee period on our mattresses vary from 3-10 years depending on the mattress model purchased. Guarantees exclude goods purchased from our clearance sections or ex display items. This guarantee does not cover fair wear and tear, neglect, abuse or misuse of your goods.

    3. The 100 Night Trial only applies to mattresses with an advertised pocket spring count of 3000 and above which have been purchased from one of our showrooms.  You must have tried the selected model at the showroom where you made your purchase and have followed the individual advice from our sales team who will guide you in your selection. You must have purchased and used a Feather & Black mattress protector on the same order. The 100 Night Trial may only be invoked by the original purchaser between 30 and 100 days after delivery of the mattress. Proof of purchase is required. The 100 Night Trial does not apply to purchases that are made either on the internet, by phone, from clearance or ex display, for bespoke sizes, or mattresses that have become defective due to misuse, wilful damage, accidental damage, neglect or general wear and tear.  We reserve the right to refuse the exchange if the mattress is not in a re-saleable condition. A collection fee of £45 will apply in respect of the original mattress together with a £45 delivery charge for the replacement mattress. The 100 Night Trial is limited to one exchange only for an alternative tension of the same mattress model and size. If the model is no longer available, we reserve the right to substitute a suitable alternative. Should you wish to upgrade, the additional cost will be your responsibility.

    4. Our guarantees only apply to goods delivered to mainland UK. If the goods are removed from mainland UK and you wish to claim under the terms of the guarantee, you will be responsible for any additional shipping costs.

  5. Cancellations
    1. We can amend your order, including your required delivery date during the first 14 days after the order has been placed. After this time we cannot amend your required delivery date or accept cancellation of special order products.
    2. We can accept cancellation for stock items at any time up to delivery.
  6. Payment
    1. For all online orders, payment is due in full, for all products, at the point of sale. All orders over £750 are eligible for interest free credit finance applications. 
    2. In store, all ‘in stock’ items and any orders under £1000, require full payment at the point of sale. Orders over £1000 with a ‘lead time’ have the option of full payment or a minimum 30% deposit at the point of sale. These orders are also eligible for interest free credit finance applications.  If a deposit is placed, the remaining balance will become due when requested, which could be up to 3 weeks before the date advised on your order confirmation. We reserve the right to amend the payment request date where circumstances dictate. Please allow up to 14 days from the later of the final payment date or the date advised on your order confirmation for delivery to take place.
    3. We cannot book the delivery date for your order until, all goods are received in the warehouse and full payment has been received or finance has been approved.
    4. For all methods of payment, with the exception of Feather & Black credit facilities, once payment of the order has been received in full by us, ownership of the product passes to you, the customer. However, we remain responsible for the product until delivery. Ownership of product taken on Feather & Black credit facilities passes to you the customer on receipt of payment from the relevant finance company following delivery.
    5. Orders where the balance has not been paid within 2 weeks from the payment request date are liable to cancellation. In these cases, we reserve the right to retain your deposit (applies to in store orders only).
    6. By making a payment against an order you are deemed to have accepted our Terms & Conditions.
  7. Furniture Delivery & Returns
    1. We provide an estimated delivery time that will be stated on your order confirmation. While every effort is made to meet the date delays can occur that are beyond our control. Where this happens, we will keep you informed.
    2. Our delivery charges are for mainland* England, Scotland and Wales, based on delivery in our standard size vehicles. Deliveries that require a small van for access will attract a special charge regardless of any promotion at the time of purchase and must be requested at the point of ordering. It is your responsibility to ensure you make us aware of any restrictions which will affect your order being delivered to a room within your property. This includes, but is not limited to, door dimensions, staircases and lifts. If we are unable to deliver your in-store order due to access restrictions which you have not made us aware of the goods will be returned and refunded, however you will still be liable for the delivery charge and we reserve the right to make a deduction to cover our re-stocking costs. We require 48 hours’ notice for cancellation of delivery/assembly/recycling service to avoid further charge’s being applied and if you are not at the property for a pre-arranged delivery, a re-delivery charge will be payable before a new date can be booked. *Certain post codes in remote areas will attract an additional charge and may take a little longer, details available on request.
    3. Our standard delivery includes delivery to room of choice with unpacking and removal of all packaging materials. We can provide full assembly for beds and wardrobes where this service is requested and paid for. Selected postcodes are not eligible for assembly service, please ask customer services for more information. We will only accept the return of stock items in the original packaging. Special order items cannot be returned unless faulty.
    4. We offer environmentally friendly divan bed and mattress recycling. This is a chargeable service and can be added or requested up to 48 hours prior to the agreed delivery date. We will only recycle up to the equivalent of what we are delivering to you, at the same time. Mattresses are to be clean and uncontaminated. We reserve the right to refuse any item we believe constitutes a health and safety risk to our employees or anyone working on our behalf.
    5. Our delivery partners will arrange delivery of your goods with you personally and do their best to accommodate specific requirements.
    6. Your room of choice must be clear with enough space to work in. We cannot move or dismantle existing furniture. Please do not dispose of your old bed or mattress until your new one arrives as we will not be accountable should you be left without a bed or mattress.
    7. On receipt of your furniture or mattress, it is important that you fully check that all items are in good condition. You will be asked to sign to confirm this. In the event that a fault is discovered, you should notify us within a reasonable time.
    8. If you are not happy with your furniture please notify us within 14 days of receipt and we will arrange for a collection and refund, provided the goods are undamaged and packed with the original packaging. This does not apply to goods purchased from clearance or ex display. All refunds must be made to the original method of payment. We will not refund delivery charges for orders placed in store or assembly charges and a collection charge of up to £45 will apply. There will be a dismantling charge equal to the original assembly where applicable. We will not refund special order items, unless the items are faulty. For hygiene reasons, mattresses (other than those purchased on our 100 Night Trial) cannot be returned once the packaging has been removed unless faulty. Mattresses purchased online or over the phone should be tried with the packaging on.
    9. We cannot drill into your walls to attach fixings such as wall mounted headboards, wall straps on storage units etc.
  8. Storage
    1. All furniture and mattresses must be delivered into your home within 3 weeks of you being contacted to arrange delivery. A non-refundable fee of £100 per week will be charged where we have been unable to agree delivery with you within the 3 week period.
    2. Orders that remain undelivered for longer than 8 weeks after you have been contacted to arrange delivery are liable to cancellation. We reserve the right to retain 50% of the order value plus accrued storage fees.
  9. Linen & Accessories Deliveries
    1. Delivery charge to mainland UK is £3.95 on bed linen, bedding, cushions, throws, lighting and accessories.
    2. Standard Delivery (Monday to Fridays only), please allow 5 days for delivery.
    3. We can quote separately for deliveries to non-mainland UK.
    4. Delivery of linens and accessories will be undertaken by our courier service will only be delivered to your door and not unpacked.
    5. You have 14 days to notify us of your intention to return unwanted items. Unless faulty, we expect all items returned for refund to be returned to us with their original packaging.

Promotional Terms & Conditions

All promotional codes exclude existing orders, Hypnos pillows, Teramo range, well bases, bundles, clearance and ex-display items. Not applicable in conjunction with any other offer – unless stated otherwise

  1. Free Delivery Promotional Codes:
    1. Our delivery charges are for mainland* England, Scotland and Wales, based on delivery in our standard size vehicles. Deliveries that require a small van for access will attract a special charge regardless of any promotion at the time of purchase and must be requested at the point of ordering. *Certain post codes in remote areas will attract an additional charge and may take a little longer.
  2. First Order Promotional Codes:
    1. £25 off is only valid on orders over £250. Code can only be redeemed once and must be redeemed within 14 days of signing up, after this point the code and offer will become redundant. Code cannot be used in conjunction with any other offer and is also not applicable on Teramo range or Clearance items. Only one code can be used per transaction. You are free to unsubscribe at any time.
  3. Web Exclusives:
    1. All web exclusive items are available to purchase online only and discounts will be automatically applied. Web exclusive discounts are not applicable in conjunction with any other offer – unless stated otherwise. Free delivery codes can be applied. If you are not happy with your web exclusive item, please notify us within 14 days of receipt and your purchase will be eligible for a refund ONLY. Exchanges and replacements are not eligible on web exclusive items.  
  4. Mid Season Sale Up to 50% OFF:
    1. Selected ranges. Discount is automatically applied to selected products only and is reflected in the price shown at point of sale. Free delivery codes can be applied.
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