Returns

We want you to have only the best experience with Feather & Black so if for any reason you are not happy with our furniture please notify us within 14 working days of receipt and we will arrange for a collection and refund. Please note that there is a £59 collection fee payable. Unfortunately, our 'Handmade For You' items, including mattresses cannot be returned or refunded. For hygiene reasons, mattresses cannot be returned once the packaging has been removed unless faulty.

We hope that you will be delighted with your purchase from us, however you do have 14 working days to notify us of any unwanted bed linen, bedding, nightwear and accessories. There are 2 options you can choose from below. Please note that unless an item is found to be faulty we expect all returned items for refund to be returned to us in their original packaging.

As our stores are temporarily closed at the moment, it's not currently possible to take items for return or exchange there. If this would normally be your preferred option to return linen, bedding or accessories, please contact our customer services team and we can let you know once these are open again.

If you cannot get to a store, please call the Customer Service Team on 01243 380 600 or email us at customerservices@featherandblack.com. We will arrange with you a suitable date and address for collection, though please note that this will not occur until after current COVID-19 restrictions are lifted. Once the goods are received and are confirmed to be unused and in their original packaging, we will refund the value of the goods.

Please allow 14 days for us to process your return once we have received your goods back.