Room of choice delivery
Enjoy free room of choice delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. We deliver Monday – Friday from 7am to 6pm.
For luxury beds, mattresses and furniture you can choose your preferred delivery date at checkout if your item is in stock. For smaller items, we’ll be in touch as soon as your order is ready with the next available delivery date. If you need to change your slot for any reason, please visit our Manage Your Delivery page, call us or email our Customer Services team.
All our deliveries are fulfilled through our parent company, Dreams. Their UK-wide delivery network has a dedicated fleet of vehicles for the most reliable and efficient service. Bedding and accessories are delivered within 7 - 10 working days of order by DPD.
We'll keep you up to date with the progress of your delivery, but if you’re unsure about anything or have any questions, please call our Customer Service team on 01494 415399.
Delivery FAQs
If you need to change your delivery date, you can do so up until 72 hours before your original delivery is due.
Simply click here to manage your delivery and you will be asked to enter your order number, surname and postcode. You will then be presented with a calendar of new date options to choose from.
Please note, you will be offered date options that match your original booking criteria. So, if you had a Monday to Friday all day slot, this is what you will be presented with. Similarly, if you booked a Saturday delivery or specified a morning or afternoon slot, you will be given those again for your new date.
Standard Delivery (free):
- Free delivery to your choice of room.
- Available Monday to Friday 7am - 6pm.
Saturday Delivery (£15):
- Available all day (7am - 6pm)
Flexible Delivery Options:
- Weekdays (£30) Mornings time slot - (7am-12pm) or afternoon time slot - (12pm-6pm)
- Saturday (£45) Mornings time slot - (7am-12pm) or afternoon time slot - (12pm-6pm)
We’re pleased to offer an assembly service for all our beds, should you require it, and this can be purchased at checkout. Dreams expert delivery teams will ensure your Feather and Black bed is built to the highest standards and will tidy up afterwards.
Summary of Assembly Service charges:
- Single bed frame £45 | Small double, double, king and super king £60
- Single Divan Base £20 | Small double, double, king and super king £30
- Single bed frame with ottoman storage or drawers £45 | Small double, double, king and super king £70
- Furniture Assembly £25 - £99
We'll send you an email and text message five days before delivery to confirm your delivery date and to give you some helpful tips for the day itself. You'll get a further email the day before delivery, and this will let you know your estimated two-hour time slot.
To help make sure your delivery progresses as smoothly as possible, please ensure your room of choice is clear and tidy. We recommend that you remove any hanging pictures, mirrors, or ornaments along the route to the room.
If you need to check your item will fit through your house and into your room of choice, please have a look at our buying guides that include helpful measuring information.
Any outstanding balances on orders will need to be settled in full prior to the goods being dispatched.
On extremely rare occasions, deliveries can fail at the last minute due to unforeseen circumstances. For that reason, please do not dispose of your old bed or mattress until your new one has been delivered.
We'll send you an email and text message on the day of delivery to reconfirm your estimated time slot. You'll also be given the driver’s name and mobile number in case you have any urgent questions.
The delivery team will give you a call before 10am just to let you know that everything is still going ahead as planned. If anything changes during the day, they will continue to keep you updated so you know exactly what’s going on.
When the delivery team arrive
- If you’ve chosen our assembly option, the team will unpack and assemble your bed, and then take away the packaging.
- When they have finished, the team will photograph the goods in your room of choice either in its original packaging, or assembled, to show that everything is in good order, and then they will leave.
Please note that if there is a chance you might want to return or exchange your item, please keep hold of the packaging until you are certain that you are happy with everything.
If you think a delivery vehicle may have difficulty accessing your road, please advise us ahead of time. We'll do everything we can to successfully deliver to you and avoid the disappointment and frustration of a failed delivery on the day.
We deliver to the majority of postcodes in mainland England, Scotland, Wales, Isle of Wight and the Highlands and Islands.
Unfortunately, we cannot deliver to the following locations:
Northern Ireland, Republic of Ireland, Guernsey, Outer Hebrides, Isle of Man, Jersey, Orkney Islands, Scilly Isles, Shetland Islands.
We also cannot deliver to the following postcodes: KA27, KA28, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH42, PH43 and PH44.