Please allow for a tolerance of +/-2cm

Every effort was taken whilst building your new mattress to ensure that it will provide you with excellent comfort and support for years to come. However, there are a number of steps you can take, during use, to make certain you get the most from your new purchase

We highly recommend using an under blanket or good quality cotton or wool-faced mattress protector.

Avoid using plastic sheets as beds need to breathe and using plastic will lead to damage through condensation.

It’s a good idea to air the mattress regularly too, by leaving the bed linen folded back for a few hours each day.

Remove dust and fluff from your mattress every few months using a soft brush. Never use a vacuum cleaner as this can displace the natural fillings.

Any spillages should be absorbed using a dry cloth or paper towels. If you need to sponge the mattress, use a damp cloth and a very mild solution of soap and water.

As most people sleep in the same position every night, body impressions are a normal feature of handmade mattresses.

You may find fillings settle or dip in the area where you sleep which can leave a ridge in the centre of the mattress.

Free delivery on all orders. For our full delivery terms and conditions, please click here.

Our delivery service includes a two man delivery to the room of your choice. This item comes with a full set of simple instructions for assembly.

We anticipate your delivery to be with you no more than 14 days after the product is delivered into the delivery depot.

For important information regarding returns, please click here

It is important that you check whether the goods will fit into your property before ordering - please use our handy measuring guide or contact us for more information. 

Please make us aware of any of the following at the point of ordering:

• Access issues to your property; including road width, driveways, parking restrictions or security gates
• Restrictions once inside your property; including ceiling height, tight staircases or other furniture in the way - remember to have the room cleared ready for your delivery
• Supervision of your delivery; please ensure that there is someone to supervise your delivery to ensure furniture is delivered exactly as you requested

For important information regarding returns, please click here.