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Mattress Trials

We’re committed to ensuring you sleep well, and we understand that a mattress can be a big investment. This is why we offer a mattress trial on all our mattresses bought online and in store (except clearance and custom sizes) to give you peace of mind that you’ve picked the most comfortable and supportive mattress for you.

If you get it home and are not 100% in love with it during this time, we’ll exchange it for you. 

Making the most of your trial

Trial Length

  • We offer a 40 night trial on all our Hypnos, Feather & Black and TEMPUR mattresses 
  • We offer a 100 night trial on all our Harrison Spinks mattresses  

Exchange Terms 

  • Whether you’re on a 40 or 100 night trial, your new mattress must be used for a minimum of 30 nights from the date of delivery to allow time to adjust to it. It can take a few days for fillings to settle and for your body to adjust to your new bed. 
  • You can have the mattress for the maximum number of nights allowed in your trial (40 or 100) from the date of delivery before exchanging it. 
  • If you decide the mattress isn’t for you, you can exchange it for alternative mattress of the same size. It must be kept in good condition, so we insist a mattress protector is used during your trial. If it’s marked, stained or damaged in any way, we may have to charge you. 
  • If you exchange your mattress for a more expensive style, you will be charged the difference. If you opt for a less expensive mattress, unfortunately we’re unable to refund the difference. 
  • You will be charged £49 for collection and redelivery of your mattresses if you decide to exchange it. 
  • The trials are limited to one exchange per household. 
  • For further details, please read our full Terms & Conditions 

 How to Arrange an Exchange 

  • Please call our Customer Services team on 01243 380 600 if you have any further questions or need to organise a return or mattress exchange during your trial. 

How to Prepare for an Exchange 

  • We will ask you to wrap and seal your current mattress in the bag we will send out to you in advance by Royal Mail courier.  
  • If you haven’t received your bag within 72 hours of your exchange date, please call our Customer Services team who will arrange for another to be sent to you. The delivery team will carry spare bags too. 
  • Please note, super king mattress will not be entirely covered by the bag. To wrap these, please slit the side of the bag and seal it with sticky tape on the protruding edge.  
  • The bagging of your mattresses is one of our health and safety measures put in place in response to Covid. We will not be able to proceed with the exchange if the mattress is not wrapped and sealed with tape ready for our delivery team.  

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