Delivery

Please note that due to COVID-19, our normal delivery services may be subject to change at short notice. If you are expecting a delivery, our customer services team will do their best to keep you updated if there are any changes to be aware of.

We are pleased to offer free delivery on all orders going to mainland England, Scotland, and Wales, and deliver Monday – Saturday from 7am to 6pm.

All our deliveries are done through our Dreams delivery network who have a dedicated fleet of vehicles for a reliable and efficient service. Our delivery service has been adapted to ensure we keep you and our delivery colleagues safe, adhering to social distancing guidelines. 

For larger items such as beds, mattresses, and furniture, we will email you with a proposed delivery slot within five days of ordering if your item is in stock. Otherwise, we’ll be in touch as soon as your item arrives into our warehouse, this includes Handmade For You orders, with the next available delivery slot. If you’re happy with the slot you don’t need to do anything, but if you need to change if for any reason please call or email our Customer Services team.

For bed linen and bedding, you’ll be contacted by DPD within five days if your item is in stock, otherwise they’ll be in touch within five days after your item arrives, and they will let you know the expected delivery date for your items.

We are happy to deliver to your room of choice, but if you would prefer a doorstep delivery, are self-isolating or simply prefer to wait until the situation changes, please let the delivery team know when they call you.

We endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call our Customer Service team on 01243 380 600.

Delivery is free when you spend over £50, or £4.95 if below this threshold.

We’re pleased to offer a full assembly service for all our beds and furniture that require it, which you can purchase at checkout. Our expert delivery teams will ensure your item is built to the highest standards and will tidy up afterwards.

If you’ve chosen our assembly option, the team will unpack and assemble your item. When they have finished, the team will photograph the goods assembled in your room of choice and then leave. They will call you from their van and ask you to check the goods. If everything is OK, they will sign the proof-of-delivery device on your behalf.

Summary of Assembly Service charges:

Single divan bed - £15 | Small double, double, king and super king £25

Sofa beds £35

Single bed frame £40 | Small double, double, king and super king £50

Single bed frame with ottoman storage or drawers £40 | Small double, double, king and super king £60

If you purchase our assembly option (available at the checkout), our delivery service assistants will remove all packaging and take this away to be recycled.

If you decide you’d like to have your current bed, mattress or item of furniture recycled, you can contact us 72 hours prior to delivery to add recycling to your order.

To help make sure your delivery progresses as smoothly as possible, please can you make sure your room of choice is clear and tidy and ready to receive your new bed, mattress, or furniture item.

We also recommend that you remove any hanging pictures, mirrors, or ornaments along the route to the room.

We will send you an email and text message five days before delivery to confirm your delivery date and to give you some helpful tips for the day itself.

You will get a further email the day before delivery and this will let you know your estimated two-hour time slot.

It is important that you check your item will fit through your house and into your room of choice, please have a look at our buying guides that include helpful measuring information.

Any outstanding balances on orders will need to be settled in full prior to the goods being dispatched.

On extremely rare occasions, deliveries can fail at the last minute due to unforeseen circumstances. For that reason, please do not dispose of your old bed or mattress until your new one has been delivered.

We will send you an email and text message on the day of delivery to reconfirm your estimated time slot. You will also be given the driver’s name and mobile number in case you have any urgent questions.

The delivery team will give you a call before 10am just to let you know that everything is still going ahead as planned. If anything changes during the day, they will continue to keep you updated so you know exactly what’s going on.

During this call, the team will let you know what to expect once they arrive and how to follow social distancing during the visit.

Our main priority is to make sure the delivery can take place while maintaining your wellbeing and that of our delivery teams. For this reason, our team will be fully equipped with personal protective equipment (PPE).

 

When the delivery team arrive -

  • They will call you to say they are outside your home. Please open your front door & retire to another room, if possible, or remain at least two metres from them at all times.
  • Please direct the team to your room of choice & offer any other instructions by phone if possible, or from a distance of at least two metres. It is important that you do not enter the room while occupied by our team.
  • If you’ve chosen our assembly option, the team will unpack and assemble your bed, and then take away the packaging.
  • When they have finished, the team will photograph the goods in your room of choice either in its original packaging, or assembled, to show that everything is in good order, and then they will leave.
  • The team will call you from their van or from a safe distance and ask you to check the goods and confirm they have done everything as expected, and you are happy. If everything is OK, they will sign the proof-of-delivery device on your behalf.

 

Please note that if there is a chance you might want to return or exchange your item, please keep hold of the packaging until you are certain that you are happy with everything.

If you think our delivery vehicles may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; we will do everything we can to successfully deliver to you and avoid the disappointment and frustration of a failed delivery on the day.

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