Delivery

Enjoy free delivery on all orders going to mainland England, Scotland, and Wales, and the Isle of Wight, and deliver Monday – Saturday from 7am to 6pm.

All our deliveries are done through our Dreams delivery network who have a dedicated fleet of vehicles for a reliable and efficient service. Our delivery service has been adapted to ensure we keep you and our delivery colleagues safe, always adhering to the latest guidelines.

For larger items such as beds, mattresses, and furniture, you can choose your preferred delivery slot at checkout if your item is in stock. Otherwise, we’ll be in touch as soon as your item arrives into our warehouse with the next available delivery slot - this includes Handmade For You orders. If you need to change your slot for any reason please call or email our Customer Services team.

Bed linen and bedding will be delivered within five working days by DPD. If it’s out of stock, it will be delivered within five working days of it arriving into our warehouse. You can find the estimated date it’s due in on the product page.

We are happy to deliver to your room of choice, but if you would prefer a doorstep delivery, are self-isolating or simply prefer to wait until the situation changes, please let the delivery team know when they call you.

We endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call our Customer Service team on 01243 380600.

Manage Your Delivery

If you need to change your delivery date, you can do so up until 72 hours before your original delivery is due.

Simply click here to manage your delivery and you will be asked to enter your order number, surname and postcode. You will then be presented with a calendar of new date options to choose from.

Please note, you will be offered date options that match your original booking criteria. So, if you had a Monday to Friday all day slot, this is what you will be presented with. Similarly, if you booked a Saturday delivery or specified a morning or afternoon slot, you will be given those again for your new date.

Manage your delivery

Assembly Service

We’re pleased to offer an assembly service for all our beds, should you require it, and this can be purchased at checkout. Our expert delivery teams will ensure your bed is built to the highest standards and will tidy up afterwards. This service doesn’t include the assembly of any furniture items, however most of our furniture does come fully assembled and this information can be found on individual product pages.

Summary of Assembly Service charges:

Single bed frame £45 | Small double, double, king and super king £55
Single bed frame with ottoman storage or drawers £45 | Small double, double, king and super king £65
Wardrobes £99

If you purchase our assembly option (available at the checkout), our delivery service assistants will remove all packaging and take this away to be recycled.

If you decide you’d like to have your current bed, your mattress or an item of furniture recycled, you can contact us 72 hours prior to delivery to add recycling to your order.

If you would like to add our assembly service to your order please contact our customer service team on 01243 380 600.

Preparing for your Delivery

To help make sure your delivery progresses as smoothly as possible, please can you make sure your room of choice is clear and tidy and ready to receive your new bed, mattress, or furniture item.

We also recommend that you remove any hanging pictures, mirrors, or ornaments along the route to the room.

We will send you an email and text message five days before delivery to confirm your delivery date and to give you some helpful tips for the day itself.

You will get a further email the day before delivery and this will let you know your estimated two-hour time slot.

If you need to check your item will fit through your house and into your room of choice, please have a look at our buying guides that include helpful measuring information.

Any outstanding balances on orders will need to be settled in full prior to the goods being dispatched.

On extremely rare occasions, deliveries can fail at the last minute due to unforeseen circumstances. For that reason, please do not dispose of your old bed or mattress until your new one has been delivered.

On the day of delivery

We will send you an email and text message on the day of delivery to reconfirm your estimated time slot. You will also be given the driver’s name and mobile number in case you have any urgent questions.

The delivery team will give you a call before 10am just to let you know that everything is still going ahead as planned. If anything changes during the day, they will continue to keep you updated so you know exactly what’s going on.

When the delivery team arrive

If you’ve chosen our assembly option, the team will unpack and assemble your bed, and then take away the packaging.
When they have finished, the team will photograph the goods in your room of choice either in its original packaging, or assembled, to show that everything is in good order, and then they will leave.

Please note that if there is a chance you might want to return or exchange your item, please keep hold of the packaging until you are certain that you are happy with everything.

Access

If you think our delivery vehicles may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; we will do everything we can to successfully deliver to you and avoid the disappointment and frustration of a failed delivery on the day.

Delivery

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