Delivery

Please note that due to COVID-19, our normal delivery services may be subject to change at short notice. If you are expecting a delivery, our customer services team will do their best to keep you updated if there are any changes to be aware of.

Our standard delivery charges are for mainland England, Scotland and Wales. Delivery charges for Islands will be quoted on an individual basis. Please note that deliveries to the Scottish Highlands and all offshore islands will take a little longer.

For orders with more than one item we charge the rate for the single largest item on your order. These rates include two-man delivery. The majority of our furniture comes fully assembled, the main exception being beds, which require simple assembly. Unfortunately, at this time we are unable to offer our usual assembly servce, and delivery may be restricted to your threshold to keep you and our delivery teams safe.

Please note that after placing your order, you will be contacted by our delivery partner to select a convenient delivery date for any larger items such as beds, mattresses and furniture. For accessories, bed linen and bedding, you’ll be contacted by DPD who will let you know the expected delivery date for your items.

£4.95 DELIVERY

Bed Linen, Bedding & Accessories.

£29 Delivery

Bedside tables, Stools, Desk storage, Kids chairs.

£39 Delivery

Dressing tables, Trundles, Underbed storage, Metal beds, Headboards, Mirrors, Bookcases, Desks, Console Tables, single Wooden Bedsteads, Single Mattresses, Toy & Blanket Boxes & Upholstered Benches

£59 Delivery

Chest of drawers, Wardrobes, Bunk beds, Kids Cabin Beds, Divans, Ottomans, Trunks, Upholstered Bedsteads, Upholstered Chairs, Mattresses, Sofa Beds, Wooden bedsteads (Double, King, Superking and Emperor).

FREE DELIVERY OVER £2000

When you spend over £2000 on any Feather & Black products

It is important that you check whether the goods will fit into your property before ordering - please use our handy buying guides which include measuring information, or contact us for more information.

We now sell a huge range of different products sourced from around the globe. Some items we carry as stock, but many will have to be ordered when you place your original order, and therefore the delivery times may vary. Broadly speaking, we aim to deliver between 2 and 8 weeks from the date of order, though please note that during the COVID-19 pandemic, this may be subject to change.

Once your order is complete in our warehouse, you will be contacted prior to delivery to request payment of the remaining balance. Our local carrier will then contact you to offer delivery within 14 days of final payment.

Any orders with an outstanding balance will need to be settled in full prior to the goods being dispatched.

In some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; whatever it takes to deliver it to you and to avoid the disappointment and frustration of a failed delivery on the day.

Whilst we normally deliver to your room of choice, due to the COVID-19 pandemic we are currently only able to deliver to your doorstep, which may only be the doorstep of the building if you live in a flat. This will help to keep both you and our delivery drivers safe. If you're moving furniutre around your home yourself, be aware that large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in, so do please check measurements of door-frames and stair wells prior to the delivery. Check our handy buying guides for more information.

 

On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.

The majority of our furniture comes fully assembled, the main exception being beds, which require simple assembly.We are unable to offer an assembly service at present due to the COVID-19 pandemic, and sadly our drivers will not be able to take any packaging away.

Please keep packaging until you are certain that you are happy with everything in case you need to make a return. If you can see any issues at all with your order, please ask the driver to make some notes on the paperwork and they can then feed it back to us straight away.

We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our Customer Service Team on 01243 380600.

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