Delivery

It is important that you check whether the goods will fit into your property before ordering - please use our handy buying guides which include measuring information, or contact us for more information.

We now sell a huge range of different products sourced from around the globe. Some items we carry as stock, but many will have to be ordered when you place your original order, and therefore the delivery times may vary. Broadly speaking, we aim to deliver between 2 and 8 weeks from the date of order, though please note that during the COVID-19 pandemic, this may be subject to change.

Once your order is complete in our warehouse, you will be contacted prior to delivery to request payment of the remaining balance. Our local carrier will then contact you to offer delivery within 14 days of final payment.

Any orders with an outstanding balance will need to be settled in full prior to the goods being dispatched.

In some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; whatever it takes to deliver it to you and to avoid the disappointment and frustration of a failed delivery on the day.

Whilst we normally deliver to your room of choice, due to the COVID-19 pandemic we are currently only able to deliver to your doorstep, which may only be the doorstep of the building if you live in a flat. This will help to keep both you and our delivery drivers safe. If you're moving furniutre around your home yourself, be aware that large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in, so do please check measurements of door-frames and stair wells prior to the delivery. Check our handy buying guides for more information.

On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.

The majority of our furniture comes fully assembled, the main exception being beds, which require simple assembly.We are unable to offer an assembly service at present due to the COVID-19 pandemic, and sadly our drivers will not be able to take any packaging away.

Please keep packaging until you are certain that you are happy with everything in case you need to make a return. If you can see any issues at all with your order, please ask the driver to make some notes on the paperwork and they can then feed it back to us straight away.

We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our Customer Service Team on 01243 380600.