Please note that due to COVID-19, our normal delivery services may be subject to change at short notice. If you are expecting a delivery, our customer services team will do their best to keep you updated if there are any changes to be aware of.
We are pleased to offer free delivery on all orders going to mainland England, Scotland, and Wales, and deliver Monday – Saturday from 7am to 6pm.
All our deliveries are done through our Dreams delivery network who have a dedicated fleet of vehicles for a reliable and efficient service. Our delivery service has been adapted to ensure we keep you and our delivery colleagues safe, adhering to social distancing guidelines.
For larger items such as beds, mattresses, and furniture, we will email you with a proposed delivery slot within five days of ordering if your item is in stock. Otherwise, we’ll be in touch as soon as your item arrives into our warehouse, this includes Handmade For You orders, with the next available delivery slot. If you’re happy with the slot you don’t need to do anything, but if you need to change if for any reason please call or email our Customer Services team.
For bed linen and bedding, you’ll be contacted by DPD within five days if your item is in stock, otherwise they’ll be in touch within five days after your item arrives, and they will let you know the expected delivery date for your items.
We are happy to deliver to your room of choice, but if you would prefer a doorstep delivery, are self-isolating or simply prefer to wait until the situation changes, please let the delivery team know when they call you.
We endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call our Customer Service team on 01243 380 600.
Delivery is free when you spend over £50, or £4.95 if below this threshold.