Delivery
Please note that due to COVID-19, our normal delivery services may be subject to change at short notice. If you are expecting a delivery, our customer services team will do their best to keep you updated if there are any changes to be aware of.
Following the announcement on 4th January, all of our deliveries will be doorstep or hallway only rather than to the room of choice. This is to keep both you and our delivery teams safe.
Our standard delivery charges are for mainland England, Scotland and Wales. Sadly, we are unable to offer delivery to offshore islands such as Jersey, Guernsey, or the Isle of Man. Please note that deliveries to the Scottish Highlands will take a little longer.
The majority of our furniture comes fully assembled, the main exception being beds, which require simple assembly. Whilst we are still unable to offer our usual assembly service, we can now deliver to your room of choice.
After placing your order, you will be contacted by our customer services team to select a convenient delivery date for any larger items such as beds, mattresses and furniture. Our larger deliveries are handled by dedicated Dreams delivery teams. For accessories, bed linen and bedding, you’ll be contacted by DPD who will let you know the expected delivery date for your items.
Delivery is free when you spend over £50, or £4.95 if below this threshold.
It is important that you check whether the goods will fit into your property before ordering - please use our handy buying guides which include measuring information, or contact us for more information.
We now sell a huge range of different products sourced from around the globe. Some items we carry as stock, but many will have to be ordered when you place your original order, and therefore the delivery times may vary. Broadly speaking, we aim to deliver between 2 and 8 weeks from the date of order, though please note that during the COVID-19 pandemic, this may be subject to change.
Once your order is complete in our warehouse, you will be contacted prior to delivery to request payment of the remaining balance. Our local carrier will then contact you to offer delivery within 14 days of final payment.
Any orders with an outstanding balance will need to be settled in full prior to the goods being dispatched.
In some parts of the country our larger vehicles cannot manoeuvre down small, narrow lanes. If you think we may have difficulty accessing your road, please advise us ahead of time. Perhaps we can plan to deliver to an alternative address or meet you at the end of the road; whatever it takes to deliver it to you and to avoid the disappointment and frustration of a failed delivery on the day.
Whilst we normally deliver to your room of choice, due to the COVID-19 pandemic we are currently only able to deliver to your doorstep, which may only be the doorstep of the building if you live in a flat. This will help to keep both you and our delivery drivers safe. If you're moving furniutre around your home yourself, be aware that large mattresses and wardrobes can prove difficult and we cannot be liable for the goods not getting in, so do please check measurements of door-frames and stair wells prior to the delivery. Check our handy buying guides for more information.
On occasions deliveries may fail at the last minute for unforeseen reasons. For that reason it is critical you do not dispose of your old bed or mattress until your new one has been delivered.
The majority of our furniture comes fully assembled, the main exception being beds, which require simple assembly.We are unable to offer an assembly service at present due to the COVID-19 pandemic, and sadly our drivers will not be able to take any packaging away.
Please keep packaging until you are certain that you are happy with everything in case you need to make a return. If you can see any issues at all with your order, please ask the driver to make some notes on the paperwork and they can then feed it back to us straight away.
We always endeavour to keep you up to date with the progress of your order. However, if you are unsure about anything relating to when your order is due or, likely to be booked in and would like an update, please contact our Customer Service Team on 01243 380600.