We really hope you enjoy your F&B products, but if for any reason you’re not happy and wish to return or exchange your items, please contact our Customer Services team within 14 days of receiving your order and we can arrange a refund or exchange.
We will be resuming collections from 1 March 2021 and can collect from your room of choice.
For larger items such as beds, mattresses, and furniture, unless your item is faulty, we charge a collection fee of £38.
Bedding and bed linen will be collected by DPD from your house, or you can go to a local drop off shop. Unless your item is faulty, a return fee of £4.95 will be charged.
Your item(s) must still be in their original packaging to be eligible for a refund or exchange.
How to prepare for your return or exchange of a large item
Returns and exchanges will be collected by our Dreams network and here’s how to prepare for your collection:
We will be in contact with you to arrange a date and time for your return or exchange, and to stay in line with Covid-19 guidelines, there are a few things we need to ask you to do:
- Please dismantle your item, if applicable, in advance of the delivery team arriving.
- Your item will need to be put in special bags that Dreams will send you or bring with them when the collect your item. If they’re sent to you, please bag your item up ahead of the team arriving. Otherwise the collecting driver will bag it on arrival.
- If it’s a return, your refund will be processed once your item is received back into our warehouse.
Unfortunately, any Handmade For You items cannot be returned or refunded due to their bespoke nature. For hygiene reasons, mattresses cannot be returned if the packaging has been removed, unless it’s faulty.
01243 380 600