Returns

Beds, Furniture & Mattresses

We want you to have only the best experience with Feather & Black so if for any reason you are not happy with our furniture please notify us within 7 days of receipt and we will arrange for a collection and refund. Unfortunately we have to make an exception for bespoke and upholstered items (Which include mixed tension mattresses and custom made upholstery pieces) made specifically for you. These bespoke items cannot be returned unless faulty. Also for hygiene reasons mattresses cannot be returned once the packaging has been removed.

Linen, Bedding & Accessories

We hope that you will be delighted with your purchase from us, however you do have 28 days to return any unwanted bedlinen, bedding, nightwear and accessories. There are 2 options you can choose from below. Please note that unless an item is found to be faulty we expect all returned items for refund to be returned to us in their original packaging.

Return to store:

You can take your items along with your order number and receipt to any of our 35 stores nationwide where we can process your return or exchange. If you do wish to exchange an item it might be best to call the store first to make sure they have stock of the item you would like to exchange for.

Arrange a collection:

If you cannot get to a store, please call the customer service team on 01243 380 601 or email us at returns@featherandblack.com. We will arrange with you a suitable date and address for collection. Once the goods are received and are confirmed to be unused and in their original packaging, we will refund the value of the goods.

Returns Dept, Feather & Black, Terminus Road, Chichester, PO19 8ZZ.

Please allow 14 days for us to process your return.