Sienna Bed

Sienna bed
Sienna bed
Sienna bed with mattress
Sienna Bed
Sienna Bed
Sienna Bed
Sienna bed with mattress
Was £1,349.00£849.00
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Was £1,349.00£849.00
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This timeless French inspired bed is beautifully crafted in weathered oak with a neutral linen upholstered headboard. With soft feminine curves, this stunning bed will suit any characterful home.

  • Exclusively crafted in solid oak from sustainable sources.
  • Features a sprung slatted base for ultimate support.
  • Formed with cabriole style legs and a carved headboard.
  • Benefits from a low foot end to benefit smaller bedrooms.
  • The headboard is upholstered front and back in 100% linen, allowing the bed to be used as a centrepiece.

Assembly Instructions:
Double
King
Super King

Material
Weathered oak

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DoubleW148cm x L204cm x H130 / 30cm
KingW163cm x L214cm x H130 / 30cm
Super KingW193cm x L214cm x H130 / 30cm

Our delivery service includes a two man delivery to a room of your choice. This item comes with a full set of simple instructions for assembly. Alternatively we will assemble your furniture and take away all the packaging for an additional £25 for one item or for two or more items, this is a flat £35 charge. Please choose the assembly option in the shopping basket to take advantage of this service.

We anticipate your delivery to be with you no more than 14 days after the product is delivered into the delivery depot.

Please make us aware of any of the following at the point of ordering:

  • Access issues to your property; including road width, driveways, parking restrictions or security gates
  • Restrictions once inside your property; including ceiling height, tight staircases or other furniture in the way - remember to have the room cleared ready for your delivery
  • Supervision of your delivery; please ensure that there is someone to supervise your delivery to ensure furniture is delivered exactly as you requested
5 stars17 July 2015

Sienna Bedstead King - Very easy to assemble and looks fantastic

We're delighted that you are so pleased with your new Juliette bed. Do let us know if we can help you with the mattress.
Best regards
Sally @ Feather & Black

5 stars06 June 2015

Sienna Bedstead Superking - Good service

5 stars26 May 2015

Sienna Bedstead King - It's a brilliant bed and I'm sure that will last long. The only thing we noticed that the wood head headboard joints colour slightly not matching but otherwise absolutely perfect.

5 stars27 April 2015

Sienna Bedstead Double - Excellent service. Speedy delivery and very accommodating. Very good after sales service too.

4 stars22 April 2015

Sienna Bedstead King - Lovely bedstead, feels good quality. Has a strange acidic smell, I think from the wood varnish, which has taken 2 weeks to fade. Would have been better without it.

5 stars20 April 2015

Sienna Bedstead King - Very pleased with Sienna Bedstead . Good quality bed......easy to assemble and
looks elegant in room.

5 stars06 April 2015

Sienna Bedstead King - Staff were helpful , delivery people were good

5 stars30 March 2015

Sienna Bedstead Double - Am delighted with my new bed

5 stars23 March 2015

Sienna Bedstead King - Very good

5 stars18 March 2015

Sienna Bedstead Superking - Delighted with our new bedstead, good quality.

4 stars09 March 2015

Sienna Bedstead King - Very pleased with it but was warned about people complaining about stubbing their toes on the bedstead. We have done that four times in the last week! Hopefully will get used to it.

5 stars08 February 2015

Sienna Bedstead Superking - Stunning bed frame. Solid & very well made

5 stars26 January 2015

Sienna Bedstead Double - wonderful, helpful and very professional ... good deal too.

5 stars21 January 2015

Sienna Bedstead King - The staff were prefessional and knowledgeable which for me was vital. They did everything they could to help with measurements and budget. The bed is fantastic and all the products I bought were. The delivery was faultless and reliable. I couldn't have asked for a better process end to end. Thank you F&B!

5 stars05 January 2015

Sienna Bedstead King - Gorgeous and great quality. Really pleased. Thank you

5 stars04 January 2015

Sienna Bedstead King - Excellent quality bed, well made and easy to put together. Looks beautiful

5 stars17 December 2014

Sienna Bedstead Superking - Just gorgeous!

5 stars25 November 2014

Sienna Bedstead King - Very comfortable and great value

4 stars24 November 2014

Sienna Bedstead Superking - Good

4 stars24 November 2014

Sienna Bedstead King - Have get to sleep on it- mattress due today--- but it looks nice'''

5 stars16 November 2014

Sienna Bedstead King - Absolutely gorgeous and looks perfect in our small room - so glad we opted for the bedside tables too which just finish off the look.

5 stars15 November 2014

Sienna Bedstead King - Very well made, robust and beautiful.....great product, perfect in my bedroom.
Again thank you.

5 stars15 November 2014

Sienna Bedstead King - Comfortable

5 stars24 October 2014

Sienna Bedstead King - very comfortable mattress

5 stars18 October 2014

Sienna Bedstead King - A good solid construction

4 stars13 October 2014

Sienna Bedstead King - The bed looks great but just hope the build quality is as good. Time will tell.

5 stars24 September 2014

Sienna Bedstead Double - Seems a good bed, need to get the room decorated then I can't sleep in it!

5 stars19 September 2014

Sienna Bedstead Superking - Beautiful, very good quality.

5 stars15 September 2014

Sienna Bedstead King - good quality

5 stars24 August 2014

Sienna Bedstead Double - Gorgeous to look at, sophisticated, very solid and comfortable.

5 stars12 August 2014

Sienna Bedstead Superking - Wonderful bed, very well made and super comfortable. Assembly service excellent. Thank you.

5 stars20 July 2014

Sienna Bedstead King - Excellent product, looks beautiful

5 stars20 July 2014

Sienna Bedstead King - Lovely Lamb and great price too

5 stars07 July 2014

Sienna Bedstead Double - Very solid, well made bed. So pleased with it and the furniture (two bedside tables were unfortunately all I had room for!!) it completes the room beautifully and is just the look I was going for.

5 stars21 June 2014

Sienna Bedstead King - My Sienna bed is gorgeous!

5 stars10 June 2014

Sienna Bedstead Double - Very quick and efficient - easy delivery however would be helpful if delivery time could be more specific.

2 stars02 June 2014

Sienna Bedstead King - Bed is damaged. Wood coming apart at the end of the bed. Was told by delivery men that someone would be in touch within 2 days to come and replace the part that is damaged. This hasn't happened.

I do apologise that no-one has been in touch regarding the issue with your bed. We cannot just replace parts of the bed unfortunately but if you are able to send a photo of the problem directly to me, we can then determine the best course of action in terms of getting a technician out or whether the whole bed needs to be replaced.
Best regards
Sally @ Feather & Black

5 stars31 May 2014

Sienna Bedstead King - It's beautiful, had some minor problems, but were compensated.

4 stars19 May 2014

Sienna Bedstead Superking - I was a little disappointed there wasn't a better base under mattress other than the wooden slats and I thought the base would be a little higher off the ground. It is marginally too low for elderly guests. Thought there would be more support but guests thought it very comfortable.

5 stars11 May 2014

Sienna Bedstead King - Beautiful piece of furniture.

5 stars25 April 2014

Sienna Bedstead Double - See above

5 stars19 April 2014

Sienna Bedstead King - So far so good - good style, solid frame.

5 stars18 April 2014

Sienna Bedstead King - Love it ... well made easy to assemble and looks amazing !

4 stars20 January 2014

Sienna Bedstead King - After very good in store service, we've been very upset at the after service. The delivery guys have damagaed our ceiling when delivering our bed. We are still trying to arraneg compensation/repair. F&B Chiswick have passed on to the delivery service who are being very slow on it. Feels like F&B have passed the buck. Shocking attitused after spending £ thousands!

I am so sorry to hear of the damage to your property. Please do not feel that we are passing the buck, it is simply that all deliveries are out sourced to a third party delivery company who have the necessary insurance in place to cover potential damage claims. I have e-mailed our delivery partners and asked that they contact you as a priority.
Best regards
Sally @ Feather & Black

5 stars16 January 2014

Sienna Bedstead Superking - The lady in feather and black beaconsfield was so helpful and I have referred many people to go and see her she is an asset to your company

5 stars02 January 2014

Sienna Bedstead King - helpful and friendly staff

5 stars20 December 2013

Sienna Bedstead King - A lovely looking bed. Fits perfectly

4 stars12 December 2013

Sienna Bedstead King - Prices are always changing on the products, and the wait time was not clearly explained.

Thank you for taking the time to give us your feedback. I do understand your comments however we, like many other major retailers, have to constantly review our offers and promotions in order to keep up with market demands. With regards to delivery, we always quote an expected date for when the goods should be with our delivery partners and that delivery to your property should be with 14 days. This information should have been clearly stated on your order confirmation but apologies for any confusion over this process.
Best regards
Sally @ Feather & Black

5 stars07 December 2013

Sienna Bedstead Superking - We are really happy with the Sienna Bedstead. It looks great in our room.

5 stars26 November 2013

Sienna Bedstead King - Sienna Bed is a great design (it's a shame they don't have a matching wardrobe).

5 stars22 November 2013

Sienna Bedstead Superking - I love our super king sienna bedstead. We were well overdue for an upgrade to our 15 year old snug double and it is a joy now to go to bed. Sturdy, spacious and stunning.

2 stars21 November 2013

Sienna Bedstead King - The headboard is damaged

4 stars01 November 2013

Sienna Bedstead King - the duvet falls off the bottom of the bed!

5 stars21 October 2013

Sienna Bedstead King - Love it!

4 stars10 October 2013

Sienna Bedstead Superking - squeaks

Thank you for taking the time to give us your feedback and apologies for the late response but I needed to investigate this with both our delivery partners and the showroom. I understand that as you were only able to accept delivery after 4pm there was a delay in agreeing a convenient date. But a day when the crew would be in your area around that time was eventually agreed. You also mentioned to the delivery depot that the showroom had agreed to assemble your bed and as this is a chargeable service, they could not add this without clarifying with the Bristol showroom who had no record of this agreement and the lady from the depot subsequently called you back to explain this. On the day of delivery, this same lady at your local depot received a call from the crew querying the assembly as you had advised them that it had been agreed. I am so sorry that you are unhappy with the delivery service and any inconvenience caused but feel that our delivery partners have done everything that they could to accomodate your requested timescale.
Kind regards
Sally @ Feather & Black

5 stars27 September 2013

Sienna Bedstead Superking - The bed and bedding all arrived as arranged in excellent condition.
We used the bed build service which was great too.
All in all a very good service!

4 stars19 September 2013

Sienna Bedstead Superking - One *personal data removed by Feefo* assistant in *personal data removed by Feefo* needed to speak and write better English to avoid confusion over delivery timing but other staff have been good.

5 stars17 September 2013

Sienna Bedstead King - The bed I wanted not available, the order not put through as fast track, the order not confirmed with the warehouse so no communication of when it would arrive and delay in order being received, an email sent saying I still owed £600 when I had paid the full amount, the wrong mattress tension sent and still not changed despite me calling and being told I would receive the correct mattress. All round appalling service.

Thank you again for taking the time to discuss your experience with me yesterday. As advised, I have ordered the correct mattress for you and please feel free to continue using the current one until this is ready. Apologies again for the problems you have had and if there is anything further I can help you with, you have my e-mail and direct line number so don't hesitate to get in touch.
Best wishes
Sally @ Feather & Black

5 stars11 September 2013

Sienna Bedstead King - Fantastic service from start to finish, would recommend to everyone!

5 stars02 September 2013

Sienna Bedstead King - Love it!

5 stars31 August 2013

Sienna Bedstead King - Very pleased with my Sienna Bedstead, it is so comfortable and fits in nicely with my French Boudour Style Bedroom

5 stars15 August 2013

Sienna Bedstead Superking - Looks beautiful, lovely to sleep in.

4 stars12 August 2013

Sienna Bedstead Superking - Easy to set up and very sturdy

5 stars13 July 2013

Sienna Bedstead King - Love our new bed just wish it had a matching chest of drawers that fitted into our available space

5 stars12 July 2013

Sienna Bedstead King - Great service.

5 stars26 June 2013

Sienna Bedstead Superking - But delivery was held up by waiting for mattress and no one contacted me - I had to chase it up - othwise very kind service

4 stars19 June 2013

Sienna Bedstead King - Very good bed

Thank you for taking the time to give us your feedback. I am sorry for the confusion over the assembly service, this is something that should always be offered if an item needs assembling. If this option is declined, then the showroom will note on the order confirmation "No Assembly" so that it is completely clear for both the customer and the delivery crew. Regardless of whether goods are being assembled or not, the delivery crew should unpack all items and take the packaging away so apologies that this didn't happen.

With regards to the problem with the bed, it was myself that booked the technicians visit and I have been following the progress of the job. I am a little confused when you say that the repair team were disinterested as I have been informed by company that we use for repairs that they have not been successful in actually completing a visit to you. The first appointment was booked for 15th April but when the technician called you en route, you advised that you thought that the appointment was for a different date. Another appointment was made but on this occasion, upon arrival at your property, the only person present was your cleaner who would not allow access. If you would still like a technician to come out, then do let me know.

Kind regards
Sally @ Feather & Black

4 stars28 May 2013

Sienna Bedstead Superking - Love the design of the bedstead and it was very easy to assemble. There appears to be a design flaw in the metal connectors as when we flipped the mattress (as advised to do) it caught on one of the metal connectors which ripped part of the mattress

I am so sorry to hear that the mattress has torn on the frame of the bed, this is most unusual as there shouldn't be any metal edges to catch on. Would it be at all possible to send me through a photograph of the tear in the mattress and also the part of the bed that it caught on? I can then look at how we can resolve the problem for you.
Kind regards
Sally @ Feather & Black

4 stars21 May 2013

Sienna Bedstead Superking - I am still waiting for new mattress from a different store, so haven't slept on the bed yet, therefore cannot comment on what the bedstead is good or not. but so far it is very easy to assemble, so just looking at it, it is good.

The details of the specific store have been removed at our request as we do not feel that it would be appropriate for the salesperson concerned to read your personal comments.

Your bed was ordered online on 12th April and delivered to you on 23rd April. There are no notes on your account to indicate that there were any issues or that you have spoken to anyone regarding your order other than our delivery partners who called you to book the delivery slot.

I am a little confused by your comments regarding the feedback that we ask our customers to provide. There is no facility for customers to leave feedback on the Feather & Black website. All customer feedback is obtained on our behalf by Feefo and it is then published on this site. As you will see from past postings we do investigate and respond to all negative comments.

Kind regards
Sally @ Feather & Black

5 stars19 May 2013

Sienna Bedstead Superking - Very nice and authentic. Good size.

Thank you for taking the time to give us your feedback and apologies for the unsatisfactory way in which your problem was handled. The issue that you were finding with fumes from the Tempur mattress was the first of it's kind that we had heard of and I believe that it was a lack of knowledge of the problem rather than a reluctance to help. Tracey did refer to Tempur for guidance and they were more than happy to send another mattress but you felt that the fumes were disippating and it was left that you would contact us should you decide that a replacement was required. I do apologise for the concern caused by the fumes and for any inconvenience caused.
Kind regards
Sally @ Feather & Black

5 stars17 May 2013

Sienna Bedstead King - Very friendly and efficient

5 stars14 May 2013

Sienna Bedstead King - Good Quality and every peice was well packaged so there was no damage

5 stars08 May 2013

Sienna Bedstead King - Excellent

5 stars01 May 2013

Sienna Bedstead Superking - The service was excellent throughout.

5 stars21 April 2013

Sienna Bedstead Double - love it!

5 stars16 April 2013

Sienna Bedstead Double - I just LOVE my bed

5 stars14 April 2013

Sienna Bedstead King - great product, looks fantastic

5 stars10 April 2013

Sienna Bedstead King - Lovely design

4 stars01 April 2013

Sienna Bedstead King - Overall, we are delighted with this product - a sturdy, stylish piece of furniture which really enhances the look of our bedroom and is really comfortable. We did however notice the wood had slightly splintered along the top of one of the bed sides so cannot therefore describe the product as being in excellent condition.

5 stars25 March 2013

Sienna Bedstead Double - Extremely well packed and as described.

5 stars07 January 2013

Sienna Bedstead Superking - looks good and is solid and lovely. my clients havent slept on it yet though

4 stars07 January 2013

Sienna Bedstead King - Apart from a crack in the back left leg-we are currently waiting for a replacement.

Your replacement bed is leaving our warehouse today so you should hear from our delivery partners in the next few days to arrange a time for the delivery and assembly. I am so sorry for any inconvenience this has caused to you.
With best wishes
Sally @ Feather & Black

5 stars01 January 2013

Sienna Bedstead Superking - Delivery men were not helpful and quite rude - they would only leave the mattress outside as it would not fit up the stairs

4 stars26 December 2012

Sienna Bedstead King - reasonable overall service & Lovely bed. Delivery timescale was much longer than promised however was worth it when the bed finally arrived. Would have expected that F&B would cover assembly cost considering cost of the bed.

5 stars16 December 2012

Sienna Bedstead Double - I was happy enough with the service until it came around to the delivery date. There was some confusion in relation to paying the final balance prior to the goods being delivered from your distribution centre and this was never at any time made clear to me until I called the store to enquire. This resulted in a delay in the goods being delivered to me and caused great inconvenience as I had taken annual leave from work to arrange for the room to be decorated and take delivery of the bed. I was very disappointed and had to wait almost a full month after the date I was assured the bed would be delivered which could have been avoided had the communication been better and this information made clear to me. I had the funds available ready and waiting to pay the balance had I known the whole situation could have been avoided.

5 stars13 December 2012

Sienna Bedstead Superking - Beautiful bed, as described and portrayed on the website. Great value in their sale. I am told relatively easy to put together

4 stars11 December 2012

Sienna Bedstead King - I have not slept in it yet, but my parents have and they said it was comfortable

5 stars31 October 2012

Sienna Bedstead Superking - Chichester store were generally very helpful but delivery has been very poor. I have emailed the Chichester store so that I can explain why but have yet to be contacted. I look forward to hearing from someone soon I hope.

5 stars31 October 2012

Sienna Bedstead Superking - Looks fantastic in our bedroom and somehow has made the room look bigger. A great improvement on our old bed

5 stars25 August 2012

Sienna Bedstead King - Beautiful. It's in my guest bedroom and everyone who stays there loves it.

5 stars27 July 2012

Sienna Bedstead Superking - Absolutely gorgeous bedstead!

5 stars26 July 2012

Sienna Bedstead King - Came very securely packed. Took 5 mins to put together, great quality, we were really impressed

5 stars21 July 2012

Sienna Bedstead Superking - First class

5 stars04 July 2012

Sienna Bedstead Superking - Fantastic bed. Looks amazing in our bedroom. Could not be happier.

Thank you for taking the time to give us your feedback and I do apologise for the issues encountered in respect of delivery and the inconvenience caused. Like us, our delivery partners do welcome feedback in order to improve service and I will be sure to pass your comments to them.
Kind regards
Sally @ Feather & Black

5 stars29 June 2012

Sienna Bedstead Superking - Messed up a little between delivery company and shop so waited longer than needed which was a shame. Bart was great in the shop and gave an honest and balanced view on what we were buying

5 stars28 June 2012

Sienna Bedstead King - Smooth sales and delivery process. Very happy with the whole experience

5 stars26 June 2012

Sienna Bedstead Superking - Well built, beautifully designed, and very very comfortable. Excellent value for money.

5 stars24 June 2012

Sienna Bedstead Superking - Superb

5 stars20 June 2012

Sienna Bedstead King - Beautiful bed. Very good quality and much better than similar versions I have seen elsewhere. It's well worth the sale price.

5 stars15 June 2012

Sienna Bedstead King - Unfortunately the balance on the order was taken before all the items were together. There was a delay on the 5 drawer chest and a couple phone calls were required to find out what was happening. We were then told that all items were at the distribution centre and we would receive a call within the week to arrange delivery. A week + went by with no call. Another call to F&B was required to find out the situation. They then called distribution centre who then called us back straight away to arrange delivery. An unfortunate chain of events but F&B were always extremely helpful and apologetic.

5 stars13 June 2012

Sienna Bedstead King - Thought the staff and over overall communication was very good. Only challenge is I was told you could deliver on a Saturday which you don't this made it a little tricky for me. Apart from that all good.

Thank you so much for your feedback and I do apologise that our delivery partners were not able to accomodate a Saturday delivery. The depot which covers your area does usually offer Saturdays to certain postcodes but they do get booked up very quickly. I am sorry for any inconvenience caused.
Kind regards
Sally @ Feather & Black

4 stars01 June 2012

Sienna Bedstead King - We are very happy with it, however it was vey very dusty when the packaging was opened. We had to clean it thoroughly before assembling it.

5 stars24 May 2012

Sienna Bedstead Superking - Good customer service.

5 stars22 May 2012

Sienna Bedstead Superking - I was very happy with the in-store staff but the delivery was a let down. My front door was damaged and a bedside table and wall in my bedroom was also damaged. I didn't notice most of the damage till the delivery men were gone so felt it was too late to complain.

I am so sorry to hear that the crew caused some damage to your property in the course of delivering your new bed and mattress. I would like to take this up with our delivery company so if you are able to give me any more details that would be most appreciated. Please do feel free to e-mail me directly.
With best wishes
Sally @ Feather & Black

5 stars30 April 2012

Sienna Bedstead Superking - A very beautiful bed. I love it!

4 stars23 April 2012

Sienna Bedstead King - NOT SURE ABOUT THE QUALITY OF THE WOOD IN ALL OF THE PRODUCTS, WHAT KIND OF OAK IS IT?
GOOD UPHOLSTERY ON BEADHEAD

4 stars17 April 2012

Sienna Bedstead King - Very helpful in store service and follow up

5 stars06 April 2012

Sienna Bedstead King - Good in-store service and good delivery service.

4 stars02 April 2012

Sienna Bedstead King - All fine

5 stars30 March 2012

Sienna Bedstead King - I would shop there again and recommend the store to friends.

4 stars26 March 2012

Sienna Bedstead King - Helpful and friendly

5 stars19 March 2012

Sienna Bedstead Superking - The service in the store and with the delivery company was excellent. I have no complaints.

5 stars05 March 2012

Sienna Bedstead King - Only same is that you were offering a kingsize bed for the price of a double bed, but did not range a kingsize bed in the range we wanted, so we were unable to partake in the offer, nor was alternative offer given.

4 stars02 March 2012

Sienna Bedstead King - Was expecting the bed to be assembled when delivered, i ordered the bed over the phone direct with feather and black.Obviously, i hadn't been made awhere of the fact that you have to pay extra for this service,after spending the best part of £2500 i just assumed this was all included.The delivery men just left me with a bed still boxed up, didn't want to even unwrap it and then left!
After a few phone calls to feather and black,and a very helpful member of staff at the T wells branch,I resolved the problem to my satisfaction.

I am so sorry to hear of the misunderstanding with regards to the assembly of the bed that you purchased. All of our sales staff are fully aware that assembly is to be offered and the cost of this should be made clear. If the customer choses not to take this option, then a "No Assembly" option is selected against the order and this would appear on the customers order confirmation as it does on yours. As soon as we became aware of the situation, as a gesture of goodwill we did refund you the amount that you would have paid for assembly had you been charged for it.

With regards to the crew not taking the packaging away, we were very concerned when you mentioned that they had quoted you a charge to take this away. There is no charge for this service and we did raise this issue with the Customer Services Manager from the delivery company. She personally contacted you to discuss this further and during the course of that conversation, it was established that the figure mentioned by the crew was in fact what they 'thought' would be the approximate assembly cost and was nothing to do with taking the packaging away. Regardless, this is something that they should never have discussed with you as they are a third party company. It was also agreed that the delivery crew would return to collect the packaging. I do apologise for the confusion and any inconvenience this caused to you.

With best wishes
Sally @ Feather & Black

5 stars18 February 2012

Sienna Bedstead Superking - Very helpful

4 stars17 February 2012

Sienna Bedstead King - Beautiful bed and very comfortable. Not a perfect fit together however leaving a small gap around one of the legs.

5 stars08 February 2012

Sienna Bedstead Superking - A fantastic bed but we are still awaiting a few replacements of 'plastic things'.

I can see from the notes on your order that the slat caps were posted out to you on 19th December. I'm sorry that these haven't arrived with you and I will arrange for some more to be sent out.

Apologies for the confusion over the packaging at the time of delivery but I'm pleased to see that the delivery company did resolve this for you.

Kind regards
Sally @ Feather & Black

4 stars06 February 2012

Sienna Bedstead Superking - staff were friendly and helpful, delivery came on time and without a hitch.

5 stars15 January 2012

Sienna Bedstead King - I have fallen in love with my new bed. Its well made and sturdy as well as looking very elegant. I am very happy and intend purchasing the whole Sienna range. I take delivery of the drawers this weekend

4 stars13 January 2012

Sienna Bedstead King - In store service good however delivery service appalling.

Thank you for taking the time to give us your feedback which I have discussed in detail with our delivery partners. I understand that they called you with a proposed delivery date which wasn't acceptable as you needed the bed earlier. You asked if it was possible to collect the bed but unfortunately health & safety legislation does not allow for customers to come into large depots to collect. The offered date was therefore accepted by you.

However, shortly after the telephone conversation, your son arrived at the depot to collect the bed. After some discussion, he was permitted to take the bed as he was already there.

I do appreciate that the date offered wasn't convenient but delivery slots were limited due to the volume of deliveries already booked in order to get goods to customers before Christmas. I am so sorry for any inconvenience caused.

Kind regards
Sally @ Feather & Black

4 stars11 January 2012

Sienna Bedstead Superking - Alan was so helpful at sunningdale, he couldn't have done more!

5 stars09 January 2012

Sienna Bedstead King - Wonderful, stylish & beautiful. All my friends love it.

5 stars06 December 2011

Sienna Bedstead King - lovely design and quality

4 stars23 November 2011

Sienna Bedstead King - The bed itself is wonderful, thank you. What wasn't so amazing was the horrendous use of polystyrene in the packaging. It took an entire car load to be rid of the card and polystyrene. While I appreciate that you would have taken away the packaging if I had used the assembly service, that still wouldn't solved the sustainability issue. I'm sure you can do better! It's because I care about the environment that I buy long-lasting quality goods, -I'm sure I'm not your only customer that feels that way.

Thank you so much for taking the time to give us your feedback. I do completely understand your comments on the amount of packaging used. Our furniture is manufactured overseas and then shipped to our warehouse in the UK. Once a product is despatched from our warehouse, it is then subject to yet more handling by the delivery company, 4/5 of the handling actually occurs after despatch. The transit process and volume of handling makes the amount of packaging absolutely essential in order to protect the product.
With best wishes
Sally @ Feather & Black

5 stars22 November 2011

Sienna Bedstead King - I am very pleased with the bed, it looks fantastic.

5 stars21 November 2011

Sienna Bedstead King - I absolutely adore the bed and it looks amazing in my bedroom. My only complaint is that there's some of the whitewash paint on the upholstery. I'm so fed up with complaining (as I've complained a lot recently about other orders I've placed with other companies) I just couldn't bring myself to say anything.

4 stars21 November 2011

Sienna Bedstead Superking - After sales service was very disappointing. The bed took longer than the stated time to be delivered to F&B's warehouses - at no point were we informed of this. When I followed up, the TCR branch promised to call with an update - they never did. We chose F&B on the basis that the bed could be delivered quickly - and ultimately it was late. When it arrived, the delivery company were supposed to remove the packaging waste from our house - they didn't.

I am so sorry that you were not made aware of the delay on your order. Our stores do check the progress of their orders and should notify customers of any delays. You should not have had to call in yourself and I have spoken to the relevant store who pass on their apologies for the lack of communication in this instance. With regards to the delivery companies failure to dispose of the packaging, we did receive an e-mail from them on the day that the delivery was made to say that you had requested that the Bedstead be left in its packaging. If you would like to discuss this further please do not hesitate to contact me.
Kind regards
Sally @ Feather & Black

5 stars16 November 2011

Sienna Bedstead Superking - Long and delayed delivery is the only negative. Everything else was excellent

5 stars15 November 2011

Sienna Bedstead King - Love the bedstead, looks great and built to last.
Unusual in this day and age, great product!

Thank you so much for taking the time to give us your feedback and I am delighted that you are so pleased with your new bed. It is so beneficial to receive feedback that we can learn from such as this and I will forward your comments to the Manager of your local store so that any training issues can be addressed.
With best wishes
Sally @ Feather & Black

4 stars11 November 2011

Sienna Bedstead King - had to wait for the bed more than 3 months and had to keep chasing it up. not much help from the feather and black. disappointed with the service. will not recommend.

Thank you for your feedback and I apologise for the delays experienced. I can see that you cancelled your original order and re-ordered a different size bed purely because there was going to be a delay on the original. Unfortunately, we were then made aware that there would also be delays on this new order. I am not in any way going to try and make excuses for these delays, the fact is that the volume of sales on what was, at the time, a relatively new range completely took us by surprise and the manufacturer simply couldn't make them quick enough to keep up with demand. This issue has now been rectified which I appreciate is of no consolation to you but it is important that we learn from these experiences. Once again I am so sorry for the inconvenience caused to you.
Kind regards
Sally @ Feather & Black

5 stars10 November 2011

Sienna Bedstead Superking - Lovely products although delivery was delayed.

The Sienna range was relatively new to Feather & Black at the time you placed your order and the initial sales of this stunning range exceeded all expectations which unfortunately did result in a slight delay. I am so pleased that you are happy with your new furniture despite the issue with the Sienna Mirror. We will of course happily arrange a replacementon this for you and I will be in contact shortly to discuss this with you.
With best wishes
Sally @ Feather & Black

5 stars09 November 2011

Sienna Bedstead Superking - Pretty good overall . Gould know more about the products on sale , but we had done our research so we knew what we wanted

4 stars08 November 2011

Sienna Bedstead Superking - All arrived on time and asemblede without fuss

4 stars08 November 2011

Sienna Bedstead Superking - We are pleased with it but would have liked the chest of drawers to be a better look and quality so we could have had the whole set.

I am delighted that you are pleased with your bed but I was concerned to read your comments regarding the chest of drawers. I have passed your feedback on to our product team so that they can investigate further.
Kind regards
Sally @ Feather & Black

5 stars08 November 2011

Sienna Bedstead King - Excellent products but from order date takes too long to arrive

I am delighted to hear that you are so pleased with your new Sienna Bed. It is always difficult to judge the demand of a new line and the sales of this beautiful range initially took us by surprise which resulted in a slight delay. We are now back in stock across the board.
With best wishes
Sally @ Feather & Black

5 stars03 November 2011

Sienna Bedstead King - The bed is amazing. Really great quality and looks stunning.

Thank you so much for your lovely comments. On a new range, it is very difficult to forecast demand and the initial sales took us completely by surprise but we are now fully in stock across the board. I'm glad you feel it was worth the wait and couldn't agree more that this really is a truly stunning range.
With best wishes
Sally @ Feather & Black

5 stars01 November 2011

Sienna Bedstead King - Really poor communication from Feather and Black with regards to our delivery. Had to contact them on a number of occasions to follow up on the the status of delivery as had not been informed. The delivery company were also very poor in terms of agreeing a mutually convenient date (ie only a Tuesday) and could not tell us whether it would be an am or pm delivery until the morning of the delivery - difficult to organise for someone to be there to receive the delivery when working full time. I have written to the customer service department about such issues.

I am so sorry to hear that you were not entirely satisfied with the service you received from us. I have looked at the notes on your order and can see that there was a problem in that we were trying to contact you on a telephone number that wasn't currently in use rather than calling on the alternative number that had subsequently been provided. Our Customer Service Manager has been in correspondence with you and I do hope that this has gone some way to restoring your faith in Feather & Black.
Kind regards
Sally @ Feather & Black

5 stars29 October 2011

Sienna Bedstead King - Very pleased with the service provided and how quickly I received the items. The assembly service was very good, well worth paying extra for. Thank you

4 stars28 October 2011

Sienna Bedstead King - There is a loose board somewhere in the headboard that makes a slight knocking noise when moved, but otherwise this is excellent.

Thank you for taking the time to talk to me today to discuss the options open to us in order to resolve this issue for you. I apologise for any inconvenience caused but please be assured that we will get this sorted for you as quickly as possible.
With best wishes
Sally @ Feather & Black

5 stars25 October 2011

Sienna Bedstead King - Great furniture but very long lead time, and delivery company had to be chased to actually book a delivery slot (they had my furniture for 2 weeks)

I have spoken to our delivery company regarding the delay in booking your delivery and they have advised that they did attempt to contact you a couple of times before actually managing to speak to you as there was no message facility on the number provided. We are currently working with them to implement the use of e-mail to avoid delays going forwards. I am so pleased that you are now enjoying your new furniture and apologise for any inconvenience caused.
Kind regards
Sally @ Feather & Black

4 stars17 October 2011

Sienna Bedstead King - Happy with product, although mattress does seem a little small for the bed (gaps around the side and does not fit snuggly to frame.)

This is certainly not what we want to hear. Please bear with me while I investigate this further and revert back to you.
Best wishes
Hatty @ Feather & Black

  • Professionally clean upholstered products only
  • Spot clean with care; clean marks could appear from this method of cleaning
  • Take care when handling or moving the furniture. Careless handling can damage wooden furniture, try to lift rather than drag.

Delivery

£50.00 delivery. For our full delivery terms and conditions please click here.

Returns

We want you to have only the best experience with Feather & Black. If for any reason you are not happy with our furniture please notify us within 14 days of receipt and we will arrange for a collection and refund. For full terms and conditions click here.

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