23 May 2013Stock Lewis 5' mattress - Very good service. They guys who delivered it were really lovely.
23 May 2013Stock Lewis 4'6 Mattress - Good
23 May 2013Stock Lewis 4'6 Mattress - Great service helpful staff
20 May 2013Stock Lewis 4'6 Mattress - So far so good. Very comfortable.
20 May 2013Stock Lewis 4'6 Mattress - There was some confusion over the delivery arrangements but very slick service until that point
17 May 2013Stock Lewis Mattress Single - The service in the chiswick store was excellent.
16 May 2013Stock Lewis 4'6 Mattress - It seems to be a good mattress but is very, very firm - perhaps this should have been made a bit clearer. However, I am getting used to it!
15 May 2013Stock Lewis 5' mattress - comfy mattress, not too firm but gives good support
15 May 2013Stock Lewis 5' mattress - BUT DON'T SEND ME EMAILS AT TWENTY TO ONE IN THE MORNING!!!!!! HORRIBLY IRONIC !!!!!!
11 May 2013Stock Lewis 4'6 Mattress - Helpful staff on phone and cheerful delivery crew.
03 May 2013Stock Lewis 5' mattress - Not disappointed
03 May 2013Stock Lewis 4'6 Mattress - arrived on time and put bed together all good
01 May 2013Stock Lewis 5' mattress - Delivery was excellent, but sorry, customer service over the telephone is poor. One person I spoke to was very abrupt - possibly because it was 4pm on a Friday, and the second person I spoke to had very little knowledge of both products and how delivery operation works. Products great though.
01 May 2013Stock Lewis 4'6 Mattress - As Above
30 April 2013Stock Lewis 5' mattress - Good service, prompt delivery
30 April 2013Stock Lewis 4'6 Mattress - Great, we love it, so comfortable!
I ordered to full bedroom suites from yourselves. I have to say the service I received was second to none, staff were extremely helpful at both Glasgow store (where I ordered the furniture from) and the Edinburgh one too.
21 April 2013Stock Lewis Mattress Single - Arrived promptly and lovely mattress.
21 April 2013Stock Lewis Mattress Single - Rather harder than we expected.
21 April 2013Stock Lewis 5' mattress - As Above
19 April 2013Stock Lewis 4'6 Mattress - Good
18 April 2013Stock Lewis 4'6 Mattress - Very Good all round
15 April 2013Stock Lewis 4'6 Mattress - The quality of products purchased to date (2 beds and 2 mattresses) has generally been very good. There were some problems with delivery and damage caused. Customer Services handled the problems quickly and efficiently and I was very impressed. I have however found the staff in the shops (Parsons Green and Tottenham Court) not to be particularly friendly or helpful.
I would also add that the furniture (excl beds) is overpriced when compared with similar products.
14 April 2013Stock Lewis 4'6 Mattress - Great service. Couldn't order the product online as my postcode wasn't within usual delivery area but placed order over the phone and staff called back within the hour once delivery issues had been solved.
14 April 2013Stock Lewis 5' mattress - Excellent
10 April 2013Stock Lewis 5' mattress - fantastic service, bed arrived promptly, and the delivery team were very helpful.
08 April 2013Stock Lewis Mattress Single - v comfortable
08 April 2013Stock Lewis 4'6 Mattress - very comfortable matress......
29 March 2013Stock Lewis 5' mattress - Comfortable.
28 March 2013Stock Lewis 4'6 Mattress - Very comfortable, definitely not a cheap mattress -high quality for the money.
27 March 2013Stock Lewis 5' mattress - Excellent mattress. The website described it as firm/medium but I would say it was a firm - was expecting something a little more soft but all the same I have learnt to really find it comfortable and for the price I'd say it's extremely well made, I can tell it will last a very long time.
27 March 2013Stock Lewis 4'6 Mattress - Good
23 March 2013Stock Lewis 4'6 Mattress - Very comfortable.
12 January 2013Stock Lewis 4'6 Mattress - The bed arrived without the parts for assembly so we had to arrange for someone to come back and assemble it on another day. Whilst very annoying this was handled well and within the time frame I needed it.
04 January 2013Stock Lewis 5' mattress - Very helpful assistance in the showroom.
We were disappointed by the company you subcontract to for delivery of the beds - they failed to get back to us promptly, and arranging the delivery proved difficult.
04 January 2013Stock Lewis 4'6 Mattress - Not as comfortable as one tried in shop
03 January 2013Stock Lewis Mattress Single - Always feel welcome in the Kingston branch
03 January 2013Stock Lewis 5' mattress - Very comfortable!
03 January 2013Stock Lewis Mattress Single - Wonderful service. Delivered bang on time and very cheerful men. Very polite and professional.
03 January 2013Stock Lewis 4'6 Mattress - Comfortable according to guests
02 January 2013Stock Lewis Mattress Single - Fast, efficient and friendly.
01 January 2013Stock Lewis 5' mattress - Very comfy. Pity we are in spare room at present.
31 December 2012Stock Lewis Mattress Single - Very comfortable. Guests have been full of praise.
29 December 2012Stock Lewis 5' mattress - Little harder than anticipated.
28 December 2012Stock Lewis 5' mattress - Very good and comfortable
26 December 2012Stock Lewis 5' mattress - Best mattress i have had in years
24 December 2012Stock Lewis 4'6 Mattress - Helpful and efficient
23 December 2012Stock Lewis Mattress Single - Excellent product and well priced.
23 December 2012Stock Lewis 4'6 Mattress - Happy with service etc. but think delivery charge should be included in price.
22 December 2012Stock Lewis 5' mattress - Very helpful staff. Quick delivery.
14 December 2012Stock Lewis 5' mattress - Friendly staff
13 December 2012Stock Lewis Mattress Single - Jean eddowes was excellent. Best customer service ever and so professional and understanding
12 December 2012Stock Lewis 4'6 Mattress - would have preferred an earlier delivery
11 December 2012Stock Lewis 4'6 Mattress - Fast services and great delivery team too
10 December 2012Stock Lewis 4'6 Mattress - Everything went well except a message was left telling me the bed was in stock and ready to arrange delivery however I didn't receive it for several days for some reason. This meant that when I chased regarding delivery, I had missed the original request date. Might be better if you actually speak to the customer to be 100% sure they have the update. The people who delivered the bed were very friendly and helpful calling 30mins beforehand. They built the bed very quickly and efficiently and cleared everything away which was a great service.
06 December 2012Stock Lewis 4'6 Mattress - Great quality furniture, my daughter's room looks awesome now. Much better than the rubbish I bought from a competitor. Great delivery service too.
06 December 2012Stock Lewis 4'6 Mattress - excellent service and delivery
06 December 2012Stock Lewis 4'6 Mattress - Good value and better to sleep on than I had anticipated
05 December 2012Stock Lewis 4'6 Mattress - It is ok.
03 December 2012Stock Lewis Mattress Single - The lady who served me both times was excellent, really helpful and friendly.
03 December 2012Stock Lewis 5' mattress - bit complicated to arrange delivery, because of 'releasing' product, which made accepting delivery awkward for us, i.e. took a long time
01 December 2012Stock Lewis 5' mattress - Service was excellent and delivery very efficient.
29 November 2012Stock Lewis 5' mattress - Impressed with all aspects of service and in particular the delivery personnel.
29 November 2012Stock Lewis 4'6 Mattress - Very quick to call for payment but no contact post delivery. This is poor customer service - see comment below
25 November 2012Stock Lewis 4'6 Mattress - I have bought a lot of items previously from Feather and Black and that is primarily because they offer good quality products and provide excellent cusomer service from purchase within store to delivery and assembling furniture.
23 November 2012Stock Lewis 4'6 Mattress - Exellent service, but long delay between placing order and delivery
20 November 2012Stock Lewis 5' mattress - As always excellent service and products. What a refreshing change to deal with real people who look at how they can help you (I was helped to maximise my discount entitlement and to minimise delivery costs - not every company would entertain this). The mattresses are a dream to sleep on - all of our family are now tucked up on Lewis mattresses.
20 November 2012Stock Lewis Mattress Single - As Above
17 November 2012Stock Lewis 4'6 Mattress - A very comfortable and quite firm mattress.
15 November 2012Stock Lewis 4'6 Mattress - Three guests have commented on their comfortable nights.
I'm delighted to hear how impressed your guests have been with the new mattress and apologise that the delivery crew arrived a little later than expected and for the inconvenience this caused.
With best wishes
Sally @ Feather & Black
15 November 2012Stock Lewis Mattress Single - Friendly and helpfull staff providing good advice. Used F&B previously, would recommend you to my friends and no doubt I will use F&B again.
13 November 2012Stock Lewis 4'6 Mattress - Great service, Very efficient
13 November 2012Stock Lewis 5' mattress - The service was on time and as expected.
13 November 2012Stock Lewis Mattress Single - Excellent service and very good delivery!!! I'm very happy, that's why we buy at feather and black. ;-)))
09 November 2012Stock Lewis 4'6 Mattress - Very comfortable
01 November 2012Stock Lewis 4'6 Mattress - The Kingston Feather and Black store are absolutely brilliant, efficient, thorough and helpful with their advice.
01 November 2012Stock Lewis 4'6 Mattress - the service in the shop was helpful. At the time we purchased the bed with deposit to be charged when the bed arrived (F&B normal approach). It is not possible to pay in full and book a delivery time until the bed has arrived in the warehouse. F&B call you t make a delivery time. Unfortunately, we did not get a message that the bed had arrived (which was about 4 weeks before our move). It was only when I rang a week before our move that we discovered the bed was in the warehouse but could not be delivered for 2 -3 weeks. This was a bit annoying and meant that the bed did not arrive when we wanted it too. Perhaps another call from F&B would have helped or an e-mail from F&B to say the bed had arrived in the warehouse would give better service.
01 November 2012Stock Lewis 4'6 Mattress - Feather and Black at Chichester gave us a good service the Henley Brass bed is super thank you
01 November 2012Stock Lewis 4'6 Mattress - Very good service, no complaints at all! Staff knew their stuff and helped to arrange the delivery quickly for us.
30 October 2012Stock Lewis 4'6 Mattress - Very efficient both in the shop and online- kept me up to date with delivery and bed easy to assemble. Classy products. Will use F&B again.
10 September 2012Stock Lewis 4'6 Mattress - Small problem with Phoebe bedstead spotted and replacement offered. Incorrect item sent out for replacement the first time, but again corrected without fuss.
10 September 2012Stock Lewis Mattress Single - Notified of delivery date but was not aware that we had to confirm therefore delivery was 1 week late, however evrything else was perfect.
08 September 2012Stock Lewis 4'6 Mattress - The mattress we have now is fine but we were very disappointed that the first one delivered was stained and had to be replaced.
28 August 2012Lewis 4'6 Mattress - Good value for a spare room
24 August 2012Stock Lewis 4'6 Mattress - Quite basic in appearance and comfort
23 August 2012Stock Lewis 5' mattress - This mattress was bought as part of a package and was a good price for a pocket sprung mattress. Comfy, but not the best quality. You get what you pay for.
13 August 2012Stock Lewis 4'6 Mattress - Very friendly
And efficient
09 August 2012Stock Lewis 5' mattress - The mattrass was slightly damaged as the plastic cover must have been pulled along a hard surface. Didnt feel it was worth the hassle to get it changed. Very comfortable
08 August 2012Stock Lewis 5' mattress - Lovely, comfortable bed, fantastic sleep quality.
08 August 2012Stock Lewis 5' mattress - Pretty good value for money.
06 August 2012Stock Lewis 5' mattress - It is slightly warped on one side and lifts up a bit. However it isn't seriously noticeable so I'll let it slide.
06 August 2012Stock Lewis 5' mattress - bedstead not exactly as it appears in catalogue/online.i.e. it looked a lot lower than it actually is.
03 August 2012Stock Lewis Mattress Single - Fine - no problems
27 July 2012Stock Lewis 4'6 Mattress - Very good quality, my son sleeps very well on it!
26 July 2012Lewis 4'6 Mattress - Excellent quality and service and good value
26 July 2012Stock Lewis 5' mattress - First order was excellent. I also have a second order with you which I am still waiting for. You have had my full payment of £1,500 for the past 6 weeks which (had the correct estimated date been given at time of order) I would not have been so keen to pay (in full). I hope it arrives in the next 2 / 3 weeks as we have been advised.
13 July 2012Stock Lewis 5' mattress - nice firm mattress
09 July 2012Stock Lewis 5' mattress - Sturdy mattress, quite firm.
07 July 2012Stock Lewis 4'6 Mattress - Comfortable mattress. Good value.
05 July 2012Lewis 4'6 Mattress - Excellent
29 June 2012Stock Lewis 4'6 Mattress - Excellent value for money and very efficient delivery service