Our Terms and Conditions
Feather & Black and The Iron Bed Company are trading names of Feather & Black Limited. The registered office of Feather & Black Limited is Estate Office,Ravenstone Hall,Ashby Road,Ravenstone,Leicestershire,LE67 2AA. Company Registration No. 5605548. VAT Registration No. 870 6384 07.
These terms & conditions of trading apply to all contracts between Feather & Black Limited ('us, we, our') and the customer ('you, your'). References to 'furniture' include beds, chairs, chests and all other furniture.
10. Linen & Accessories Returns
- We hope that you will be delighted with your purchase from us, however you do have 7 days to return any unwanted bed linen, bedding, nightwear and accessories. There are 2 options you can choose from below. Please note that unless an item is found to be faulty we expect all returned items for refund to be returned to us with their original packaging. Goods purchased from our clearance sections or ex display items are non-returnable.
- Return to store: You can take your items along with your order number and receipt to any of our stores nationwide where we can process your return or exchange. If you do wish to exchange an item it might be best to call the store first to make sure they have stock of the item you would like to exchange for.
- Arrange a collection: If you cannot get to a store, please call the customer service team on 01243 380 601 or email us at email@example.com. We will arrange with you a suitable date and address for collection. Once the goods are received and are confirmed to be unused and with their original packaging, we will refund the value of the goods. Returns Department, Feather & Black, Terminus Road, Chichester, PO19 8ZZ.
- Please allow 14 days for us to process your refund once the goods have been received by us.
11. Variation of Terms
- Our store staff have no authority to vary these terms and conditions of sale.
These Terms & Conditions are valid from January 2013.