For our full delivery terms and conditions please click here.
Our delivery service includes a two man delivery to a room of your choice.
Please note that we only charge £20 delivery for our single mattresses but doubles or larger are charged at £30.
We recommend that you try our mattresses out in store before you purchase online as we regret that we cannot accept the return of a mattress once the packaging has been removed unless it is faulty. For full terms and conditions click here.
24 May 2013Stock Shelley Std 5' - Very helpful, no question too much. Delivery as promised and bed assembled quickly and all packaging cleared away.
18 May 2013Stock Shelley Std 3' - Excellent service! The delivery company contacted us within a week and arranged a date that suited us.
15 May 2013Stock Shelley Std 4'6" - Great - kept us informed and flexible with delivery
02 May 2013Stock Shelley Std 3' - We were kept informed by phone on the progress of our various orders - and as we wanted items delivered to different addresses it was not straightforward for F&B or the delivery company. All items arrived at the correct addresses, undamaged and at the pre-arranged date/time. Delivery men were, without exception, super friendly and helpful. Cannot rate them any higher. Please carry on with the good work.
22 April 2013Stock Shelley Std 5' - Tried the spare bed and loved it too.
20 April 2013Stock Shelley Std 4'6" - Very good
13 April 2013Stock Shelley Std 3' - Excellent and attentive service in Cheltenham shop
08 April 2013Stock Shelley Std 3' - great
03 April 2013Stock Shelley Std 5' - Great delivery service very pleased
25 January 2013Stock Shelley Std 4'6" - Excellent service by your Chester Store Manager, Mike. He was extremely helpful and very knowledgable.
07 January 2013Stock Shelley Std 3' - The service was fine.
02 January 2013Stock Shelley Std 5' - The mattress is smaller than the bedstead so I have to have a cushion at the end to stop it fronm slipping during the night but they were sold to me as a pair so I should have been able to expect it to fit perfectly.
24 December 2012Stock Shelley Std 5' - Perfection!
17 December 2012Stock Shelley Std 3' - Great website, great product. Terrible, horrible delivery people. The call centre was really helpful when I delayed delivery but then we waiting in all morning with two small children and had to call to be told the bed would be delivered between 2 and 4 but the driver would call before delivery to give us notice. They only called when they arrived, we were 10mins away so they left it outside rather than wait.
13 December 2012Stock Shelley Std 4'6" - -
13 December 2012Stock Shelley Std 4'6" - Prompt, efficient service. The delivery came on time, and they assembled the furniture swiftly, placed it where we asked, and cleared the packaging. If only all companies were as enjoyable to deal with.
11 December 2012Stock Shelley Std 4'6" - Very comfortable mattress.
07 December 2012Stock Shelley Std 4'6" - Extremely helpful store satff in the East Sheen shop. The delivery men were on time & extremely efficient.
02 December 2012Stock Shelley Std 5' - The best mattress I have every slept on. I want another for my spare bed, so am saving up!
01 December 2012Stock Shelley Std 4'6" - The service at the store in Kingston was really friendly.
27 November 2012Stock Shelley Std 5' - Efficient, speedy, great value and great customer service in store and from delivery centre! Thank you!
20 November 2012Stock Shelley Std 5' - The actual bed and mattress are very good however there was a problem with defects on the first bed delivered and again with the second. Costumer services did not hesitate to offer replacements including building bed.
19 November 2012Stock Shelley Std 5' - Quick delivery, good service
09 November 2012Stock Shelley Std 5' - Very comfortable
Thank you so much for your feedback and I'm delighted that you like your new bed and mattress. I can see that you did have a query over the sizing of the mattress and apologies that no-one appears to have contacted you to discuss this. When a brand new mattress is delivered, the fillings are very tightly packed and it takes a few weeks for these to soften and expand. Even once the mattress has settled, the design of our bed frames do allow for the bedding to be tucked in as you say.
With best wishes
Sally @ Feather & Black Ltd
07 November 2012Stock Shelley Std 5' - I purchased a firm mattress and it is very comfortable.
07 September 2012Stock Shelley Std 5' - Very pleased overall
04 September 2012Stock Shelley Std 3' - Great customer service
15 August 2012Stock Shelley Std 5' - Excellent
03 August 2012Stock Shelley Std 3' - very quick and efficent
03 August 2012Stock Shelley Std 4'6" - No particular criticisms except the cushions were not included in the original delivery.
31 July 2012Stock Shelley Std 5' - Would be good to know what time deliveries will happen, an email?
31 July 2012Stock Shelley Std 5' - Ver friendly and efficient staff.
25 July 2012Stock Shelley Std 3' - Comfortable mattress and good value for money.
23 July 2012Stock Shelley Std 3' - In store excellent however the delivery team were rude and insulted my au pair.
19 July 2012Stock Shelley Std 4'6" - Friendly staff, delivery on time.
08 July 2012Stock Shelley Std 5' - One downside was the website said stock for Salisbury bed would be available soon which I took to mean a couple of weeks not 12 weeks. They should be more truthful and say out of stock instead.
02 July 2012Stock Shelley Std 4'6" - Excellent service in store and no quibble when the bed had to be exchanged because it had a small dent in it.
28 June 2012Stock Shelley Std 3' - Very helpful in store