For our full delivery terms and conditions please click here.
Our delivery service includes a two man delivery to a room of your choice. This item comes with a full set of simple instructions for assembly. Alternatively we will assemble your furniture and take away all the packaging for an additional £25. Please choose the assembly option in the shopping basket to take advantage of this service.
We want you to have only the best experience with Feather & Black. If for any reason you are not happy with our furniture please notify us within 7 days of receipt and we will arrange for a collection and refund. For full terms and conditions click here.
15 June 2013Riley Bedstead Double Warm White - Efficient & friendly delivery men.
11 June 2013Riley Bedstead Double Warm White - Very happy will this bed, after extensive research into metal frame beds this one ticked all the boxes; great quality, colour, and most importantly easy to assemble!!
16 May 2013Riley Bedstead Double Warm White - Looks lovely and was easy to put together.
12 May 2013Riley Bedstead Double Warm White - Excellent service from the team in the Guildford store
11 May 2013Riley Bedstead Double Warm White - Helpful staff on phone and cheerful delivery crew.
03 May 2013Riley Bedstead Double Warm White - arrived on time and put bed together all good
04 January 2013Riley Bedstead Double Warm White - Although I am still waiting for my amberley bedstead because I received a super king instead of king bedstead, I have received a good service from the feather and black staff.
17 December 2012Riley Bedstead Double Warm White - arrived early, easy to put together.
04 December 2012Riley Bedstead Double Warm White - Very sturdy and easy to assemble
29 November 2012Riley Bedstead Double Warm White - The bedstead and mattress are fine. However one of the knobs will not attach to the bedstead as the internal fixing is missing. A replacement knob would be appreciated. Also with a product such as this I would usually expect a call post delivery to check everything is ok.
Thank you for taking the time to give us your feedback and I am so sorry to hear of the issue with your Riley Bed. Due to the sheer volume of orders that we deliver each week, it simply isn't possible for us to personally call each and every customer post delivery and this is the reason we use this forum as a means of gathering vital feedback from our customers. Now that we are aware of the issue with the finial, then someone from our Customer Service team will be in touch to resolve this for you.
With best wishes
Sally @ Feather & Black
23 November 2012Riley Bedstead Double Warm White - Exellent service, but long delay between placing order and delivery
08 September 2012Riley Bedstead Double Warm White - The service was fine although there was a problem with the mattress - see below.
18 August 2012Riley Bedstead King Warm White - efficient delivery and great product
06 August 2012Riley Bedstead King Warm White - Only gripe is that when you use the lower setting for the mattress you are then left with holes in the legs of the bedstead, (for the bolt)it would be good if there were some sort of matching plug to fill it in.
02 August 2012Riley Bedstead King Warm White - Very stylish and easy to put together.
17 July 2012Riley Bedstead Double Warm White - I was expecting express delivery so when my order delivery details came through for a couple of weeks from the date I'd expected I was ready to cancel and rebook elsewhere - this has happened to me in the past and in my view, is a tactic used by many companies to get an order in. However I phoned feather and black that evening, left a message and received a call first thing the next day to apologise and confirm that the bed would be out for delivery as originally expected. The lady I spoke with was lovely, and if it wasn't for the initial confusion over the delivery I would have scored an excellent.
13 July 2012Riley Bedstead King Warm White - Lovely bed
10 July 2012Riley Bedstead Double Warm White - The lady who sold my bed to me in the Tottenham Court Road shop was excellent, giving great advice and customer service. The bed was delivered on time and it was great to be given a two hour time slot during which it would arrive and have it actually arrive in that time. The only thing that I think could have been improved upon is to offer next day delivery, but apart from that everything was great.
09 July 2012Riley Bedstead King Warm White - Looks lovely and easy to build.
07 July 2012Riley Bedstead Double Warm White - Good bed for spare room.
29 June 2012Riley Bedstead Double Warm White - Excellent value for money and very efficient delivery service
21 June 2012Riley Bedstead Double Warm White - excellent quality , had looked at other metal frames of higher prices at other stores which had a very poor finish ... well done to Feather & Black
Thank you for taking the time to give us your feedback and I am so sorry that the relevant contact details were not noted and passed over to the delivery company. Apologies for any inconvenience caused.
With best wishes
Sally @ Feather & Black