Sienna Upholstered Wooden Bed

Sienna Bedstead Superking - Love the design of the bedstead and it was very easy to assemble. There appears to be a design flaw in the metal connectors as when we flipped the mattress (as advised to do) it caught on one of the metal connectors which ripped part of the mattress

I am so sorry to hear that the mattress has torn on the frame of the bed, this is most unusual as there shouldn't be any metal edges to catch on. Would it be at all possible to send me through a photograph of the tear in the mattress and also the part of the bed that it caught on? I can then look at how we can resolve the problem for you.
Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - I am still waiting for new mattress from a different store, so haven't slept on the bed yet, therefore cannot comment on what the bedstead is good or not. but so far it is very easy to assemble, so just looking at it, it is good.

The details of the specific store have been removed at our request as we do not feel that it would be appropriate for the salesperson concerned to read your personal comments.

Your bed was ordered online on 12th April and delivered to you on 23rd April. There are no notes on your account to indicate that there were any issues or that you have spoken to anyone regarding your order other than our delivery partners who called you to book the delivery slot.

I am a little confused by your comments regarding the feedback that we ask our customers to provide. There is no facility for customers to leave feedback on the Feather & Black website. All customer feedback is obtained on our behalf by Feefo and it is then published on this site. As you will see from past postings we do investigate and respond to all negative comments.

Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - Very nice and authentic. Good size.

Sienna Bedstead King - Very friendly and efficient

Sienna Bedstead King - Good Quality and every peice was well packaged so there was no damage

Sienna Bedstead King - Excellent

Sienna Bedstead Superking - The service was excellent throughout.

Sienna Bedstead Double - love it!

Sienna Bedstead Double - I just LOVE my bed

Sienna Bedstead King - great product, looks fantastic

Sienna Bedstead King - Lovely design

Sienna Bedstead King - As Above

Sienna Bedstead Double - Extremely well packed and as described.

Sienna Bedstead Superking - looks good and is solid and lovely. my clients havent slept on it yet though

Sienna Bedstead King - Apart from a crack in the back left leg-we are currently waiting for a replacement.

Your replacement bed is leaving our warehouse today so you should hear from our delivery partners in the next few days to arrange a time for the delivery and assembly. I am so sorry for any inconvenience this has caused to you.
With best wishes
Sally @ Feather & Black

Sienna Bedstead Superking - Delivery men were not helpful and quite rude - they would only leave the mattress outside as it would not fit up the stairs

Sienna Bedstead King - reasonable overall service & Lovely bed. Delivery timescale was much longer than promised however was worth it when the bed finally arrived. Would have expected that F&B would cover assembly cost considering cost of the bed.

Sienna Bedstead Double - I was happy enough with the service until it came around to the delivery date. There was some confusion in relation to paying the final balance prior to the goods being delivered from your distribution centre and this was never at any time made clear to me until I called the store to enquire. This resulted in a delay in the goods being delivered to me and caused great inconvenience as I had taken annual leave from work to arrange for the room to be decorated and take delivery of the bed. I was very disappointed and had to wait almost a full month after the date I was assured the bed would be delivered which could have been avoided had the communication been better and this information made clear to me. I had the funds available ready and waiting to pay the balance had I known the whole situation could have been avoided.

Sienna Bedstead Superking - Beautiful bed, as described and portrayed on the website. Great value in their sale. I am told relatively easy to put together

Sienna Bedstead King - I have not slept in it yet, but my parents have and they said it was comfortable

Sienna Bedstead Superking - As Above

Sienna Bedstead Superking - Looks fantastic in our bedroom and somehow has made the room look bigger. A great improvement on our old bed

Sienna Bedstead King - Beautiful. It's in my guest bedroom and everyone who stays there loves it.

Sienna Bedstead Superking - Absolutely gorgeous bedstead!

Sienna Bedstead King - Came very securely packed. Took 5 mins to put together, great quality, we were really impressed

Sienna Bedstead Superking - First class

Sienna Bedstead Superking - Fantastic bed. Looks amazing in our bedroom. Could not be happier.

Thank you for taking the time to give us your feedback and I do apologise for the issues encountered in respect of delivery and the inconvenience caused. Like us, our delivery partners do welcome feedback in order to improve service and I will be sure to pass your comments to them.
Kind regards
Sally @ Feather & Black

Sienna Bedstead Superking - Messed up a little between delivery company and shop so waited longer than needed which was a shame. Bart was great in the shop and gave an honest and balanced view on what we were buying

Sienna Bedstead King - Smooth sales and delivery process. Very happy with the whole experience

Sienna Bedstead Superking - Well built, beautifully designed, and very very comfortable. Excellent value for money.

Sienna Bedstead Superking - Superb

Sienna Bedstead King - Beautiful bed. Very good quality and much better than similar versions I have seen elsewhere. It's well worth the sale price.