Oxford White Wooden Bedstead

Oxford White Bedstead Double - As Above

Oxford White Bedstead King - Stylish

Oxford White Bedstead Double - Still waiting for call from Customer Service regarding damaged item.

I do apologise that no-one has been in touch but we were not aware of any issues until now as this was not reported to us by our delivery partners. There are a couple of options that we can offer to resolve to problem and we will be in touch directly to discuss these.
Kind regards
Sally @ Feather & Black

Oxford White Bedstead Double - great value for money

Oxford White Bedstead King - Lovely bedstead, good quality product for one of Feather& Blacks lower end range. Looks amazing, easy to put up, love it!

Oxford White Bedstead Double - Agin lovely bed but dmaged

Thank you for taking the time to give us your feedback. We did receive an e-mail from our delivery partners to advise that there were slight marks on the footboard but there was no damage to the chest of drawers reported. There are notes on your account to say that we also received an e-mail directly from you regarding the issues and my colleague did reply to this on 9th May with options to resolve the problem. To date we have not heard back from you so will re-send the e-mail now so that you have the options available and look forward to hearing from you.
Best wishes
Sally @ Feather & Black

Oxford White Bedstead King - Very good service. They guys who delivered it were really lovely.

Oxford White Bedstead Double - Good

Oxford White Bedstead Double - As Above

Oxford White Bedstead Double - We are yet to use the bed but are very pleased with it's appearance once assembled and feel it is real value for money

Oxford White Bedstead King - Pleasant and knowledgeable

Oxford White Bedstead King - My bed had some little marks on it but the delivery man noticed this and noted it down. He lodged it as "a complaint" (I wasn't complaining, though) and Feather and Black contacted me straight away to arrange sending paint to me to touch up the marks, and for a discount. Amazing service – very caring and dedicated. Seriously impressed.

Oxford White Bedstead Double - I received excellent service from Feather & Bkack. Reliable and turned up when they said they would.

Oxford White Bedstead Single - Excellent and attentive service in Cheltenham shop

Oxford White Bedstead Double - The bed was delivered on time and is well made, we would use Feather and Black again and would recommend them to others.

Oxford White Bedstead King - fantastic service, bed arrived promptly, and the delivery team were very helpful.

Oxford White Bedstead Double - Very good and helpful service instore and on phone. Only slight issue is that i had originally opted not to have the bed constructed by delivery men, but then changed my mind and called the store to let them know and paid the extra £25. This message was never communicated to delivery company though, so there was a bit of an issue when they arrived as to whether they would construct the bed or not. Fortunately they did.

I'm so sorry for the confusion on the delivery day. There are notes on your account to say that our delivery partners were informed that you had added the assembly service a week before the actual delivery so the communication has clearly broken down somewhere along the line. Apologies for any inconvenience that this caused.
Kind regards
Sally @ Feather & Black

Oxford White Bedstead Single - As Above

Oxford White Bedstead Double - I ordered the bed frame in the Norwich store, Tracy I think, dealt with me. She was super nice. The bed frame was delivered to a London address and this was dealt with really well

Oxford White Bedstead Double - Product delivered damaged - white coating was starting to peel

Apologies again for the damage to the paint finish on the original bed. A replacement has been ordered and I can see that the delivery of the new bed has been booked for 16th April together with your outstanding order for the matching chest. With regards to the scratches on the bedside, I will pop some touch up paint in the post to you.
Kind regards
Sally @ Feather & Black

Oxford White Bedstead King - I was hunting high and low for a white wooden bed - many look cheap in photos online I was finding it difficult to find one I like. Finding this bed it was a white wooden bed that finally didn't look cheap, I was very happy to find it was very well built and easy to fit when it arrived.

Oxford White Bedstead Double - Bedstead was damaged had to wait a week for customer services to phone back.
Replacement was also damaged, delivery men (who were very nice and helpful) made me a bed out of all the "good" parts.

I am so sorry for the delay in responding to your initial call. Unfortunately, the details of your issue were e-mailed to a member of staff who had left the company and subsequently was not picked up for a few days. I am pleased that the delivery crew were able to make a good bed for you and needless to say, your feedback on the product itself will be passed over to our product team and the suppliers. Please accept my apologies for the inconvenience caused to you.
Kind regards
Sally @ Feather & Black

Oxford White Bedstead King - Beautiful bed well made and great quality!

Oxford Bedstead Double - The bed arrived without the parts for assembly so we had to arrange for someone to come back and assemble it on another day. Whilst very annoying this was handled well and within the time frame I needed it.

Oxford Bedstead Double - great quality and easy to build

Oxford Bedstead Single - As Above

Oxford Bedstead King - Excellent shop service in tunbridge wells and excellent delivery service.

Oxford Bedstead King - Very attractive and sturdy

Oxford Bedstead Single - arrived on the date specified. Very helpful delivery people.

Oxford Bedstead Single - Great quality bed for a good price. Very sturdy and I'm confident it'll last for a long time.

Oxford Bedstead Double - Delivery excellent

Oxford Bedstead Double - Prompt, efficient service. The delivery came on time, and they assembled the furniture swiftly, placed it where we asked, and cleared the packaging. If only all companies were as enjoyable to deal with.

Oxford Bedstead Single - Lovely white bedstead, clean lines and very sturdy. Our son loves it.

Oxford Bedstead Single - As Above

Oxford Bedstead Double - my daughter loves her new bed so much we have ordered another one for my son

Oxford Bedstead Single - Was a little disappointed that I had to call back into the store to collect the final copy of my order as it hadn't been emailed.

Oxford Bedstead Double - Installation team were very quick and efficient

Oxford Bedstead Single - Really pleased with both the look and quality of the bed. Highly recommend.

Oxford Bedstead Double - As Above

Oxford Bedstead Double - Good

Oxford Bedstead King - Need to tell customer that there will be separate carriers for sofas and beds.

Oxford Bedstead King - Easy to put together and looks great

Oxford Bedstead Double - Excellent quality and service and good value

Oxford Bedstead Single - Simple, elegant and sturdy bedframe.

Oxford Bedstead Double - Overall I am happy with this bed although as stated above I have an outstanding issue with split slat although this is not an imediate problem if this breaks in the future this will be an issue

I have spoken to customer service’s today and understand they have been in touch regards sending you the broken slat, please accept my apologies for this delay.

Regards

Max @ Feather and Black

Oxford Bedstead King - Love it! worth every penny!

Oxford Bedstead King - Good

Oxford Bedstead King - The issue I had was when the bed was being built up the central spine left several brown marks on a brand new bedroom carpet. This was the only piece of the bed that was not painted. My horror was apparent but after several vacuuming sessions I managed to get the marks off. This should not have happened.

Thank you so much for your feedback which had also been passed to me by the showroom following your e-mail to them. I am so sorry that this happened and I have passed your comments to our product team so that they can look into it with the manufacturer.
With best wishes
Sally @ Feather & Black

Oxford Bedstead Double - Lovely double bed for spare room. Beautiful to look at and good quality.

Oxford Bedstead King - Broke after less than a week's usage, dropping me and my heavily pregnant wife onto the floor in the middle of the night

I cannot apologise enough for this awful experience. The centre rail on this bed is made from one piece of solid wood and very occasionally if there is a knot in the wood which isn't visible, it can weaken the wood causing it to break. I do hope that you and your wife have recovered from the shock and wish you both the very best for your new arrival.
With best wishes
Sally @ Feather & Black