Our Terms and Conditions

1. Product
   1. All goods are subject to availability.
   2. All brochure descriptions of our products are correct at the time of going to press. We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.
   3. Beds and Mattresses are sold separately. All bed prices shown do not include a mattress.
   4. All wood species react to sunlight and changes in temperature and humidity. Specifically, cherry wood darkens with exposure to sunlight and walnut gets lighter with exposure to sunlight. Oak reacts least to sunlight and will not change significantly in colour. Changes in temperature and humidity can cause solid wood to warp or split.
   5. Wood and leather are natural products and will vary in colour. Leather may not be uniform in colour or texture and may show natural marks and scars on the hides.
   6. Leathers and fabrics may fade with exposure to direct sunlight.
   7. Our mattresses are made to order and handmade so there is a 2cm tolerance on sizing.
2. Measurements
   1. All measurements in our brochure are rounded up to the nearest whole centimetre. Every care is taken to ensure all descriptions and measurements are correct at the time of printing the brochure. We retain the right to alter measurements and specifications without prior notice.
   2. Please note that mattress sizes can vary slightly from dimensions given when new. After a little use they will spread to full size.
3. Pricing
   1. Our price list is printed in our brochure and is inclusive of VAT. All prices in the brochure are subject to change at any time.
   2. In the unlikely event that the price of an item has been incorrectly advertised on our website, we will contact you by email to ask whether you wish to proceed with the order at correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.
4. Guarantees
   1. If you find the same bed or furniture selling for less in another shop in the UK we will match the price.
   2. All our furniture comes with a 3 year construction guarantee. This guarantee does not cover fair wear and tear; neglect, abuse or misuse of your goods.
   3. Our guarantees 4.1 to 4.2 do not cover sales outside mainland UK.
   4. The above guarantees are in addition to, and do not affect, your statutory rights.
5. Cancellations / Amendments
   1. For stock items we are happy to accept cancellations at any time and refund your deposit in full.
   2. We regret we cannot accept cancellations on orders that are made specifically for you. This includes bespoke upholstery items, wardrobes made to your specification and mattresses made to order. We are happy to amend your order during the first 7 days after the order has been placed. After this time, and when your product is in production, we cannot accept cancellation.
6. Payment
   1. For all furniture orders we request a 25% deposit at the time of ordering with the balance to be paid 14 days before delivery. We will contact you to take the remaining balance prior to arranging your delivery.
   2. We cannot deliver to your home until payment has been received in full.
   3. We offer finance options (licensed credit brokers, subject to status). Details are available in our showrooms.
   4. Payment will be required in full at the time of ordering for all non furniture items.
   5. We request payment in full at the time of placing your order for 48 hour delivery items.
7. Delivery/ Returns
   1. We will give you an estimated delivery time at the time your order is placed. The date will depend on stock availability but is usually between 6 to 8 weeks.
   2. Our standard delivery charges are for mainland England, Scotland and Wales. Delivery charges for islands will be quoted on an individual basis.
   3. Our delivery service includes a two man delivery to a room of your choice. Assembled furniture will be unpacked and all packing materials removed. The majority of our furniture comes full assembled, the main exception being beds which require simple assembly. In the event you would like us to assemble your bed we offer a full assembly service for an additional £25, regardless of order size.
   4. We will arrange delivery of your goods with you personally. Unfortunately it is not always possible to give you a timed appointment but wherever possible we will endeavour to meet your requirements.
   5. Please ensure your old bed has been moved to allow the new one to be installed. However, do not dispose of your old bed or mattress until your new one arrives.
   6. On receipt of your furniture or mattress, it is important that you fully check that the furniture is in good condition. You will be asked to sign the delivery note to confirm this.
   7. In the event that a fault is discovered, you should notify us immediately and in any case not later than 24 hours after you received your furniture or mattress.
   8. In the event we are unable to complete a delivery because of access constraints to and/or in the building we reserve the right to charge for the furniture, mattress and any delivery costs in full.
   9. If for any reason you are not happy with our furniture please notify us within 7 days of receipt and we will arrange for a collection and refund (excluding the delivery charge). Unfortunately we have to make an exception for bespoke items which are made specifically for you, which cannot be returned once the packaging has been removed.
   10. Bespoke items include Wardrobe Solutions, upholstered beds, headboards, valances, upholstered chairs, mattresses made specifically to a customer's tension requirement.
   11. We cannot be held responsible for delays caused by manufacturers or carriers.
   12. We make every effort to meet the estimated delivery date stated on the order form, however we will not accept any liability for any consequential loss.
   13. There maybe a longer wait for delivery to Scotland.
8. Storage
   1. All furniture and mattresses must be delivered into your home within 21 days of us contacting you to arrange delivery. We can store your furniture and mattress beyond this 3 week period, provided the balance has been paid in full, but storage charges, payable in advance, will be incurred. Storage is charged at 2.5% of your order value for every additional week stored.
   2. If you do not arrange to take delivery of your furniture within 4 months of you being notified that your furniture is available for delivery, we reserve the right to cancel your order, retaining 50% of the order value.
9. Linen & Accessories Deliveries
   1. Mail order linen delivery costs to mainland UK are as follows:
   2. Standard Delivery (Monday to Fridays only £3.95
   3. Allow 5 days for delivery
   4. Orders must be placed by 2.00pm for next day delivery.
   5. We can quote separately for deliveries to non-mainland UK. All overseas deliveries are subject to local import duties and taxes, and may be affected by Customs & Excise delays.
   6. We are happy to accept returns of any linens on the condition it is returned to us in it's original packaging within 14 days of the date of purchase.
10. Variation Terms
    1. Our store staff have no authority to vary these terms and conditions of sale.

Additional Terms: Comfort Control Mattress

1. Guarantee & Warranty
   1. The Comfort Control Mattress, pump and handsets comes with a full 5 year guarantee for parts, materials and workmanship. This guarantee does not include fair wear and tear or abuse.
2. Home Trial
   1. We offer 30 days home trial on your Comfort Control Mattress. If for any reason you are not happy with the mattress we will exchange it for another mattress in the Feather and Black range. We will refund or request payment for any difference in price between the two products.
   2. In the event that you would like to exchange the mattress please contact the store from which you made the purchase to choose your new mattress.
   3. Only Comfort Control Mattresses can be exchanged under the home trial guarantee and not divan or bedstead bases.
   4. Our customer service department will then confirm the exchange by post.
   5. The Comfort Control Mattress will be collected at the same time as the exchange mattress is delivered by our appointed carrier. An additional delivery charge of £30 will be made for the exchange delivery.
   6. Any Refunds will be made once the exchange has taken place.

Linens, Bedding & Accessories Returns (Non furniture items)

Should you want to return any Linens, Towels or Nightwear for exchange or refund, please remember to do so within 28 days of receipt. The goods should be returned to us unused and in their original packaging.

Please ensure that the ‘Returns Form’, which is included with your goods and invoice, is completed for any items that you wish to return. In order to reduce the time taken to process your return, please obtain a ‘Returns Reference’ number from our Customer Services Team on 01243 380600.

Unfortunately returns cannot be processed through any of our stores. Please use the pre addressed sticky label provided and send the goods back to us: Returns Dept, Feather & Black, Terminus Road, Chichester. PO19 8ZZ

Customers are responsible for the cost of returning any goods to Feather & Black.

In the unlikely event that your parcel does not arrive with us, please ensure that you obtain ‘Proof of Posting’ provided by the Post Office at no additional cost. We cannot be held liable for goods lost in transit.

Upon receipt of your returned goods, you will be contacted by Feather & Black to arrange refund or exchange.

Please allow 14 days for us to process your return.