For our full delivery terms and conditions please click here.
Orders are usually delivered within 48 hours. Orders placed at weekends won't be processed until Monday. Please note that we use a courier who delivers between 9am and 5.30pm, Monday to Friday.
We are happy to accept returns of any linens, bedding, nightwear or accessories on the condition that it is returned to us in it's original packaging, unused and unwashed within 14 days of the date of purchase. For full terms and conditions click here.
14 May 2012Duvet King Feather & Down 10.5tog - Just make sure the delivery company know what has been paid for and the customer doesn't have to remind them if they you have paid to have the bed built
01 May 2012Duvet Double Feather & Down 10.5tog - The chaps in the store were fantastic, and although there were a few issues with delivery I was kept informed and they were all sorted out to my satisfaction. Thank you.
28 April 2012Duvet King Feather & Down 10.5tog - Great.
14 April 2012Duvet King Feather & Down 10.5tog - Excellent service, knowledgeable and friendly staff, the guy in Sunningdale makes you feel so very welcome into the shop, he opened for me after 4 on a Sunday!
12 April 2012Duvet Single Duck Feather & Down 10.5tog - Generally friendly. I live nearby so pop in every few weeks.
12 April 2012Duvet King Feather & Down 10.5tog - Excellent customer service on the telephone. Delivery very good, we couldn't be at home on the day allocated and the delivery company were very flexible and helpful and delivered our items in the small time window we had available.
12 April 2012Duvet Single Duck Feather & Down 10.5tog - Very good service, from the very nice lady on the phone who took my order right through to the delivery drivers :).
Very happy indeed.
03 April 2012Duvet Single Duck Feather & Down 10.5tog - Excellent service all round cannot fault it. Well done, once again Feather and Black
14 March 2012Duvet Superking Feather & Down 10.5tog - We bought a bed a few years ago and didn't hesitate in ordering again.
21 February 2012Duvet King Duck Feather and Down 13.5tog - Lovely!!
21 February 2012Duvet King Duck Feather and Down 13.5tog - It is best
15 January 2012Duvet King Duck Feather and Down 13.5tog - Very good service and helpful aftercare
15 January 2012Duvet Double Feather & Down 10.5tog - Staff in shop very good, helpful and friendly.
Waited rather a long time for delivery and some bed linen also on order we were told would come even later even when it was in the shop as we later found out!
15 January 2012Duvet King Feather & Down 10.5tog - As Above
06 January 2012Duvet Double Feather & Down 10.5tog - The duvet is very warm ,
04 January 2012Duvet Single Duck Feather & Down 10.5tog - The staff in Harrogate store are just so friendly and helpful, I buy all my bedding from them and have just ordered a matress in the pre-Christmas sale.
03 January 2012Duvet Single Duck Feather & Down 10.5tog - Everything we have had from Feather and Black has been great quality and the service is excellent.
22 December 2011Duvet King Feather & Down 10.5tog - Jennifer and team at Milton Keynes lovely to do busienss with - couldn't be more helpful
16 December 2011Duvet Superking Feather & Down 10.5tog - Excellent customer service from Feather & Black, however let down by the delivery company - late delivery.
13 December 2011Duvet Superking Feather & Down 10.5tog - Service from your 'online' staff for this product was great. Good rating rather than excellent was due to a prior phone enquiry about the product to our local Tunbridge Wells branch who were very vague and suggested we try Lakeside/Bluewater (can't remember which) rather than trying to help
09 December 2011Duvet Double Duck Feather and Down 13.5tog - Good communication even when there was initally an issue with the delayed delievery dates
25 November 2011Duvet Double Duck Feather and Down 13.5tog - Absolutely everything that I have bought from Feather and Black has been worth the money.The fact that the bedding was free of charge in the bed was a bonus. I would never have thought to buy bedding from you before, but I will most certainly buy it from you next time.
23 November 2011Duvet Double Duck Feather and Down 4.5tog - its yummy
17 November 2011Duvet Single Duck Feather and Down 13.5tog - very happy. prompt delivery and quality goods at reasonable prices
19 October 2011Duvet King Feather & Down 10.5tog - Very fast and efficient. Good quality products. Very good experience overall.
27 September 2011Duvet Single Duck Feather and Down 13.5tog - The webpage was down and I had to phone in my order ; politely & efficiently handled.
13 September 2011Duvet Sing:RMA000002513899-REPLACE - A
26 August 2011Duvet Single Duck Feather & Down 10.5tog - So helpful and Debbie (Guildford store )remembered my name each time i went in!
19 August 2011Duvet King Duck Feather and Down 4.5tog - Too early to say really; but so far so good.
10 August 2011Duvet King Duck Feather and Down 4.5tog - Excellent Duvet, Great Price
02 June 2011Duvet Double Duck Feather and Down 4.5tog - Customer service is not very good they dont ring you back and when they do they get it wrong.....