Salisbury Slatted Bed

Salisbury Std Slatted4'6" - As Above

Salisbury Std Slatted4'6" - The service in the shop was excellent - friendly and helpful. The delivery company was a different matter. The lady I spoke to about delivery times was unbelievably rude and unhelpful - there were only two delivery slots available, neither of which suited my work times and she was not at all prepared to be flexible. I had to wait until I was on holiday for the bed to be delivered. The whole process took from the end of jan to the start of April - unacceptable. I complained to your customer service - Laura - who was very helpful, but she could not do much about changing the delivery times to suit me. In the end I was given a £50 voucher as compensation. I would really ask you to look at your delivery company and get them to be more flexible re delivery slots - two mornings a week is really not acceptable when most people are at work and find it hard to take time off. When the bed was delivered the delivery men were very efficient and did a very good job putting the bed together.

Thank you so much for taking the time to give us your feedback. I do appreciate that it's not always easy for customers to take time off work. After your initial contact with the delivery company proved to be unsatisfactory, we did everything possible to try to arrange a delivery slot which fitted in with your work times but unfortunately your request for a delivery after 4pm could not be accomodated as the drivers are legally only permitted a certain number of hours per day. We also looked at the option of an early morning slot however with the assembly time required, the delivery would not have been complete by the time you needed to leave for work. I am so sorry for the inconvenience caused and hope that you have now managed to find something nice to spend your voucher on.
With best wishes
Sally @ Feather & Black

Salisbury Std Slatted 5' - Good - quite pricey delivery.

Salisbury Std Slatted4'6" - Looks great.

Salisbury Std Slatted4'6" - Excellent and very helpful service

Salisbury Std Slatted 5' - Extremely easy to put together and very solid once constructed....

Salisbury Std Slatted 5' - One slat broke under a large weight!! however no problem in replacing it

Salisbury Std Slatted4'6" - failed to fulfil an order which was placed with a specific deadline. When delivery failed there was no facility to overide delivery procedures to get a replacement on time.

I can see from the notes against your order that the bed was delivered on time but there was an issue with some parts being missing. Our delivery partners did inform us of this immediately and we despatched the missing parts to ensure that they reached them the following day which was the Thursday. You needed the bed specifically for the Friday and unfortuantely, the delivery crew were then unable to get back out to you to complete the assembly in time. I am so sorry that we let you down and for the inconvenience caused.
Kind regards
Sally @ Feather & Black

Salisbury Std Slatted 5' - Slats very poor quality pine one one of which has broken already

Thank you for taking the time to give us your feedback. I can see from the notes against your order that the showroom did contact our purchasing team at the time of ordering to see if there was any possibility of re-allocating stock in order to get your bed out any quicker. Unfortunately this wasn't possible and therefore there was no option but to wait for the next delivery from our suppliers. This delivery was due in on 23rd February and on that day we contacted you to pay the final balance in order to release the goods for delivery. At this time, you requested delivery for 17th March which was subsequently confirmed with our delivery partners. I do apologise for any inconvenience caused but I do not think that on this occassion there was anything more we could have done. With regards to the slats, we do have very few issues with them breaking. Had we been aware that you had a broken slat, we would have sent a replacement to you and I will of course now arrange for this to be sent to you.
Kind regards
Sally @ Feather & Black

Salisbury Std Slatted4'6" - Communication from the company was quite slow as everything was done via the post, rather than on email.

Salisbury Std Slatted 5' - Extremely please with our bed frame!!

Salisbury Std Slatted4'6" - Seems odd to not have any supporting legs on the central beam, especially as space appears to have been left for them. Not all corner brackets were tight to corners. Some of the veneer was damaged on arrival. However looks smart and was good value ( delivery aside!) As website suggests, this is an entry level bed.

The cost of the ferry crossing required to ship goods over to Northern Ireland does inevitably have an impact on the delivery charge applied. I'm very concerned to hear that the level of service provided by the delivery company wasn't up to our usual standard and would be very interested to hear more about what happened.

I am sorry that there was some slight damage to the bed and a member of our Customer Service team will be in touch to discuss this further.
With best wishes
Sally @ Feather & Black

Salisbury Std Slatted4'6" - As Above

Thank you for taking the time to give us your feedback. As we use a third party delivery company, we find that it is more efficient for them to liaise directly with our customers with regards to arranging a convenient time for delivery.
With best wishes
Sally

Salisbury Std Slatted 5' - Appears to be well constructed. Easy to put together

Salisbury Std Slatted4'6" - Bed arrived with slight damage, but is great other than that.

Salisbury Std Slatted4'6" - long lead time but good communication

Salisbury Std Slatted 5' - Consistently excellent service ( i have bought three beds plus mattresses plus bedside tables from Tottenham Court Road branch. Always super-efficient)

Salisbury Std Slatted 5' - Service in the store was great - delivery people weren't as good as other companies.

Salisbury Std Slatted4'6" - Bed frame is gorgeous, very sturdy and although it advises two people for assembly, I managed it perfectly well on my own. Can't believe it was in the sale.